On-Site Service Engineer (1 of 2) | Santa Clara, CA
Johnson & Johnson is recruiting for an On-Site Service Engineer supporting the Service Repair Center. This position is located in Santa Clara, CA.
About Johnson & Johnson
At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.
Position Summary
The On-Site Service Engineer provides frontline support by resolving robotic system issues utilizing technical expertise and troubleshooting. The On-Site Service Engineer installs, services, maintains and modifies Ethicon Surgical Robotic platforms at our internal sites, primarily in an R&D, manufacturing and Quality environment. The On-Site Service Engineer uses critical thinking to resolve issues within defined procedures and practices to identify the appropriate action to rapidly repair equipment. The On-Site Service Engineer operates independently within their defined support and product areas. Ethicon offers a team-based environment with opportunities to benchmark, mentor and receive expert technical support.
Key Responsibilities
- Perform service, preventative maintenance, modifications and installations of Ethicon robotic products within J&J MedTech facilities with minimal direction.
- Provide on-site repairs; responsible for delivering both timely and effective repairs.
- Provide adequate support to operators to ensure optimal system performance, resulting in customer satisfaction.
- Work closely and collaboratively with fellow Ethicon team members, including R&D engineers, Quality systems representatives, manufacturing teams, the Service repair center engineers, Service Repair center technicians, and Technical Training to ensure team objectives are met.
- Cross train and/or provide on the job training of new and existing team members as directed.
- Responsible for completing assignments as directed by the on-site service manager to complete day-to-day on-site service calls and provide systems support.
- Perform necessary administrative duties accurately.
- Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.
- Job will generally be performed within J&J MedTech facilities.
- Sited may have exposure to hazardous materials, waste, airborne particles and allergens.
- Days and hours of work are flexible Monday through Friday, generally 8:00 a.m. to 5:00 p.m.
