Omnichannel Operations Manager
your missions
- Support the Commercial Director with the definition of the network performance strategy
- Participates to the market action plan
- Guarantee the implementation throughout the omnichannel network
- Coach instore managerial teams and key partners with the definition, implementation and monitoring of the market and boutique action plans
- Monitor the boutique KPIs and ensures a regular follow up
- Provide in time accurate reports, highlight successes and improvements, alert on missed opportunities and risks
- Contribute to promote and share market initiatives and best practices
- Strive for operational excellence across the network and proactively work with regional key-departments, international HQ, and Boutique Management to improve efficiency standards and quality of execution.
- Orchestrate all network opening, extension, closing and relocation projects
- Lead acceleration of all omnichannel flows with a client-centric approach
- Guarantee a correct and efficient implementation and use of all policies, procedures, guidelines and tools in the boutiques
- Ensure a correct implementation of central policies and procedures, and their adaptation to local legal requirements
- Support the implementation of dedicated tools to drive Retail Operations and drive boutique productivity
- Support the implementation of new tools linked to the Luxury New Retail ecosystem
- Coordinate Match-to-Traffic and boutique planning, staffing needs and staff allocation
- Play an active role to the hiring process of operational staff
- According to specific market and/or boutique needs, identify the most appropriate incentives and ensures a correct implementation and follow up
- Act as a Key User for retail systems and innovation tools
- Organize correct management of stock flows and compliant conduct of all inventories and regular stocktake
- Promote and lead corporate and local project to improve operational efficiency
- Lead and implement new omnichannel flows
- Coach teams to facilitate adoption of all new tools and practices
- Collect feedback and make relevant adjustment
- Fuel the progressive digitalization of instore processes
- Manage and develop your team members by setting individual and collective priorities and objectives, smartly allocating roles and responsibilities and sharing commercial vision and strategy
- Functionally manage Boutique Operations managers
- Support & upskill actively business partners
- Support transversal upskilling to the commercial and business transformation
your profile
- A minimum of 7 years of experience in a commercial role / operation role
- A minimum of 2 years of experience in Retail
- Full managerial skillset and experience in change management
- Inspiring and motivating leader and strong team player
- Strategic thinking, operational agility, strong analytical and organization skills
- Innovative and entrepreneurial spirit combined with excellent communication and active listening skills
- Inspiring and motivating leader, strong team player
- Fluency in English, capacities in German, French is a plus.
- Ability to do regular market visits
Über die Firma
