Senior Systems Engineer

Position Title: Senior Systems Engineer

Location: India Pune

Job Profile: System Engineer PT-3

FLSA Status: (Americas Only)

Department: Network Implementation

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Duties and Responsibilities:

• Manage and monitor all installed operating systems and infrastructure (Windows and Linux)

• Install, configure, test and maintain operating systems, application software and system management tools

• Proactively ensure the highest levels of systems and infrastructure availability

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

• Maintain security, backup (NetBackup), and redundancy strategies

• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

• Participate in the design of information and operational support systems

• Provide 2nd and 3rd level support

•Liaise with vendors and other IT personnel for problem resolution

Required Experience/Qualifications:

• 3 years of administration-level work experience

• BS/MS degree in Computer Science, Engineering, or equivalent work experience

• Proven working experience in installing, configuring, and troubleshooting Windows/Linux based environments.

• Solid experience administration of EMC and major SAN solutions

• VMWare/ESX administration and configuration

• Experience with virtualization and containerization (dockers)

• Experience with monitoring systems (Zabbix and Nagios)

• Experience with automation software (e.g., Saltstack, Puppet)

Hours/Travel/Shift:

Standard working hours, Monday to Friday

Core Competencies

• Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
• Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Database Management System: Knowledge of database management system; ability to use a variety of techniques and applications to design, develop and manage database systems.
• Software Product Technical Knowledge: Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products.
• System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
• System Development Life Cycle: Knowledge of project management techniques; ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.
• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.