Production Specialist– Ireland - EF Go Ahead Tours
Production Specialist– Ireland - EF Go Ahead Tours
- Expertise: Build and maintain local knowledge, competition awareness, and travel industry insights
- Supplier relationship management: Maintain a positive and constructive relationship with existing and potential suppliers to provide an exceptional and authentic customer experience
- Source, contract, & book: Identify, acquire, and allocate all services and suppliers for relevant components (see component responsibilities)
- Product Development: Actively partner with our Product Development Team by identifying market opportunities, contributing to overarching product strategy, and maintaining & improving current portfolio
- Tour Director relationship management: Tour preparation and support, Tour Director community engagement and consultation, and ongoing incorporation of Tour Director feedback
- Overall Customer Experience: Production planning, ensure seamless tour flow and consistency, execute custom itineraries, and liaise interdepartmentally to manage expectations and fulfill customer requests
- Quality analysis: Rigorous and constant analysis of, and response to, quality results
- Administrative: Ensure all contracts, bookings, invoices, and supplier communications are well-managed and that all safety and budget guidelines are adhered to
- Processes and documentation: create and keep updated all relevant documentation
- Meals
- Guides
- Entrance fees
- Excursions & experiential activities
- Special events
- Relationship management: You’re supportive, empathic, connected, and well-networked
- Reactive: You can balance workload, manage urgency, and you can easily pivot between tasks. With strong communication and problem-solving skills, you face new challenges productively and collaboratively
- Execution: You’re organized, you plan, and you manage your time to stay on-track
- Customer Experience: Your creativity promotes the development of itineraries and your eye for details helps you manage tour flow and consistency
- Negotiation skills: You’re able to leverage your network and use the tools at your disposal to provide the best services for your product at low rates
- Willingness to travel: You’re prepared to spend time on the road learning your market and cultivating relationships
- Fluent in English is a must.
- Knowledge of the Irish tourism industry and geography is highly preferred.
- Bachelor’s degree or equivalent
- Experience in travel, tourism, educational travel or online travel agency industry is preferred
- Strong interest and network in the European tourism industry
- Passion for travel
- Strategic mindset whilst actively engaged to run day-to-day sourcing priorities
- Solution oriented, open-minded and driven
- Comfortable in a fast-paced, dynamic environment
- Strong communication, social skills and cultural awareness
- To be considered for this role, applicants must either be Swiss citizens, EU-nationals or have the legal right to live and work in Switzerland.
Application
Please submit your CV and cover letter in English online. We will screen applications on a rolling basis.
- Discounted passes to local destinations and tourist hot-spots such as mt. Rigi or Kunsthaus Zurich.
- Full reimbursement of the SBB ‘halb-tax’ travel card, covering country-wide public transportation.
- Free membership for our newly built gym or get involved with our variety of sports teams.
- Seasonal and monthly office events including holiday parties, ski trips and pay-day happy hours.
- Discounts on a wide range of local restaurants, shops, hotel stays and EF products.
- 15% off in-house childcare service
- Hybrid work : 3 days office / 2 days work from home (after full training period)
Über die Firma