Network Provisioning Engineer
About GTT:
GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visitgtt.net.
Role Summary:
The IP Design & Provisioning team (PNOC) is responsible for the customer design and logical provisioning of IP transit and VPN services on a pan-European footprint.
Job Scope/Supervision:
The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.
Duties and Responsibilities:
- Design, Develop and modify network solutions providing exceptional client experience while ensuring the integrity of service delivery.
- Internal interaction with members of the sales, sales engineering, and project management teams
- Create, modify, and maintain engineering process, workflows, and documentation
- Support customers through service acceptance by troubleshooting service issues during turn up (e.g., throughput, routing and other customer-related support issues) providing timely resolution
- Ability to coordinate with internal stakeholders and external parties with effective use of resources and timely delivery.
- Making contributions to organizational knowledge base
- Ability to represent GTT at various levels from a technical perspective.
- Managing & maintaining client service resource allocations
- Collaborate with peers and colleagues within Engineering, Service Delivery and Operations
Required Experience/Qualifications:
- Experience supporting a client’s complete network deployment lifecycle
- Demonstrate the ability to work with customer engineering teams to determine network requirements are understood, reflected accurately, and implemented
- Develop design solutions (physical and logical) that follow engineering best practices
- Excellent verbal, written communication, and presentation skills in English.
- 5+ years of experience in a similar role – Network Design/ Architecture or Implementation
- Network Certifications (i.e.CCNP/CCIE, JNCIS/JNCIP/JNCIE) or similar level with focus on present-day technologies (e.g. MPLS, TCP/IP, VPN, BGP, QoS, IP Telephony, etc.)
- Juniper equipment experience (PTX, MX, QFX, ACX and EX series)
- Has a working knowledge other network services (DNS, DHCP, etc.)
- Experience interfacing with peering providers and facility management
- Knowledge of principles of IT Service Management best practices.
Hours/Travel/Shift:
US Shifts:
13:30-22:00
15:30-00:00
18:30-3:00
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