Operations Support Specialist

Nos valeurs

Présents en Suisse Romande depuis 29 ans dans le domaine des solutions d’infrastructures et des services informatiques, PSS IT Solutions SA propose également des prestations de délégation de personnel IT.
Dans notre démarche, nous privilégions le qualitatif au quantitatif et nous valorisons l'humain.

Talent à la recherche d'une opportunité dans une entreprise dynamique et à taille humaine ?
Nous cherchons pour renforcer notre équipe IT de notre client un(e) :

Responsibilities:

• Incident and Request Management: Handle end-users L1 and L2 incidents and requests using Atlassian Jira.
• Technical Troubleshooting: Provide advanced troubleshooting for Windows, Office, iOS, macOS, and hardware issues.
• VIP Support: Deliver exceptional support to VIP users with demonstrable experience.
• Atlassian Cloud Management: Expertise in Jira Service Management, Jira Software, and Confluence.

Identity Management:

• Microsoft Azure:
  • Account Provisioning
  • Group Management
  • Roles & Conditional Access Policies
• Okta:
  • Provisioning
  • MFA and Authentication Policies
  • SysLogs

Device Onboarding and Setup:

• PCs, Smartphones, and Tablets: Manage complete onboarding and setup.
• Microsoft Endpoint/Intune
• Apple MDM Solutions: Experience with Kandji or other Apple MDM tools (e.g., Jamf).
• Conference Appliances: Proficiency with Logitech, Poly, and Crestron conference equipment.

Documentation and Scripting:

• Documentation: Write and update documentation and processes.
• Scripting: Perform audit and remediation scripting using:
  
  • Microsoft PowerShell and Graph
  • Knowledge of a programming language (Python, .Net, C#, etc.)

Qualifications:

• • Language Skills: Fluent in English (main working language).
  • Soft Skills:
    • Patience and willingness to teach users
    • Attention to detail
    • Good interpersonal skills
  • Professional Appearance: Business attire/presentation required.
  • Start date: ASAP