Inside Sales
Inside Sales – Canton, MA
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Customer Experience Executive is responsible for generating revenue growth within a targeted area of the country. The successful candidate will help grow the customer (adjuster) base within their area and ensure that our retention remains high. The candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams. Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals.
What You’ll Do
Goals:
- Responsible for revenue growth within an assigned territory
- Increase frequency of use from the adjusters within an assigned territory
- Increase adjuster retention within an assigned territory
Responsibilities:
- Act as the primary point of contact for adjusters within an assigned territory
- Build meaningful and trusted relationships with adjusters
- Provide exceptional customer service experience
- Win new assignments (claims) from adjusters
- Responsible for post-claim follow-up and adhering to Enservio’s Cadence process
- Manage the intake and delivery process
- Work collaboratively with the Account Team for account planning, program implementations and advancing the Account Team strategy
- Set proper expectations on process and service levels with customers and internal Operations Team
What You’ll Bring
- Proven track record of successfully attaining sales and revenue goals in a fast paced environment
- Empathetic personality and a strong customer orientation
- Ability to advocate for both the customer and the company
- Ability to respond to and resolve problems quickly
- Driven team player with strong work ethic
- Ability to prioritize and multitask
- Strong communication skills written and verbal; both externally and internally
- 5+ years of Sales and Service experience
- Bachelor’s Degree preferred
- Knowledge of the insurance industry a plus
- Ability to work in the Needham, MA office daily preferred.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
