Product Support Engineer (80-100%)
- You will join the dynamic Product team and play a vital hands-on role in addressing technical field issues on industrial equipment.
- You investigate and analyze technical issues reported by customers, identify possible root causes and use data and analytics to diagnose the most important contributors.
- You define fast, on-site containment measures and develop quick fixes to mitigate the immediate impact of site issues.
- You work with cross-functional teams, including design and manufacturing, to develop and implement solutions.
- You manage development projects, ensuring that both technical and timeline requirements are met.
- You maintain a laser focus on understanding our customer’s value chain.
- You document findings, solutions, and recommendations for future reference and continuous improvement initiatives.
- You provide guidance and support to internal development teams ensuring that lessons learnt from field experience are incorporated in new designs.
- You manage customer relationships and expectations by communicating clearly and effectively.
- You continuously monitor product performance and customer feedback, proactively identifying areas for improvement and driving product enhancements.
- You support the design and manufacture of prototypes and conduct basic tests and experiments to validate solutions developed.
- You bring 2 to 5 years of experience in a Service / Product support role involving heavy industrial equipment.
- You bring hands-on experience in machining, forming, welding and assembly.
- You hold a Bachelor's degree in Mechanical Engineering or a related field.
- You are willingness to travel between 25% and 40% of the time (initially mainly to Iceland).
- You demonstrate understanding of engineering principles and design concepts.
- You possess a customer-focused mindset with a passion for delivering exceptional service and support.
- You have a strong attention to detail and project management skills.
- You possess effective communication skills and willingness to learn from experienced team members.
- You have enthusiasm for problem-solving and creative thinking.
- You have the ability to work collaboratively in a team-oriented environment.
- Having CAD and PLM experience would be a plus.
- You are fluent in business English; German would be a plus.
- You are eager to further develop your technical skills and advance your engineering career at Climeworks.
What we offer: A horizontal organization, a great team, an improvement-oriented approach, and a scale-up venture with an innovative technology. Sounds like you? We are looking forward meeting you! Apply now by filling in the online application form and uploading your complete dossier to our career’s portal: https://www.climeworks.com/careers
Our promise: At Climeworks, you are accepted for who you are. As part of our ongoing journey towards creating a diverse and inclusive environment - we encourage everyone to apply! All qualified applicants are considered for positions, so bring along your knowledge, personal experiences, and fresh perspectives, and together we can solve one of humankind’s greatest challenges. We look forward to getting to know you!
Disclaimer: The percentage in the job title means that for this vacancy, you can decide if you want to be employed on a full-time or part-time basis, depending on what works best for your needs.
We don’t accept candidate profiles from agencies for our positions.
