Customer Services Manager
Customer Services Manager
München
Germany
€135,000/year
Permanent
Quantum Technnology
Customer Service Manager – HPC, Quantum Computing, AI, Munich, Zurich
This is an important role working as a Manager of the Customer Service team for one of our main customers in Europe.
This business is a leading business focusing on Quantum Computing, High Performance Computing and AI. They help customers to grow efficiently and continuously, aiding them in adapting to future challenges and technologies.
Tasks:
– Managing a team of system engineers and application engineers for large-scale HPC, Quantum Computing, and AI solutions; providing maintenance and support and solving issues and problems
– Developing the team’s skill-set and qualifications
– Managing critical service situations as well as managing service delivery whilst working with customers
– Supporting sales department on preparing service offerings, assessing risks associated with SLAs
– Working closely with external partners and suppliers for hardware and software components
Experience required:
– Experience with system installations for either HPC, Quantum Computing, and AI
– Strong experience working in customer service management
– Vast experience in understanding complex computing installations, from data centre infrastructure to application peformance
– Project and process management skills
This position would be based in either Munich or Zurich; however, working conditions would still be flexible.
Travelling to customer sites from time to time throughout Europe would also be needed.
If you feel your experience is a strong match for this role and would like to find out more, please apply as soon as possible and we’ll schedule a call to discuss further.
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
Daniel Butler
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