5 Customer consultant emplois à Saint-Gall trouvés

In this role, you will have the opportunity to drive meaningful improvements, collaborate with talented professionals, and contribute to the ongoing success of a global leader in data and energy transmission technologies.

Candidate profile:

• Technical Expertise: In-depth understanding of high-frequency, fiber optic, and low-frequency technologies, including the specific quality challenges associated with each area.
• Analytical Skills: Strong ability to analyze complex data sets, identify patterns and trends, and utilize findings to drive quality improvements and resolve issues.
• Attention to Detail: Exceptional attention to detail in inspections, documentation, and process evaluations to ensure accuracy and high-quality outcomes.
• Communication Skills: Excellent communication skills for effective collaboration with internal teams, customers, and suppliers. Ability to convey technical information clearly and persuasively.
• Problem-Solving Abilities: Proactive and solution-oriented approach to identifying and addressing complex quality issues, with a focus on practical and sustainable solutions.
• Project Management: Strong project management skills to oversee quality initiatives and improvement projects, ensuring they are completed on time and within scope.
• Cultural Competence: Ability to work effectively in a global, multicultural environment, understanding and navigating different cultural and operational contexts.

Job responsibilities:

Quality Assurance and Control:

• Development and Implementation: Design, implement, and oversee quality assurance processes and systems to ensure that products meet the stringent requirements of internal standards and industry regulations.
• Inspection and Testing: Conduct inspections and testing of components and systems, including high-frequency, fiber optic, and low-frequency products, to validate their performance, durability, and compliance with specifications.
• Defect Management: Identify, document, and address quality issues in production, ensuring timely and effective resolution to prevent product defects and enhance overall quality.

Compliance and Certification:

• Standards Adherence: Ensure that all products and processes comply with relevant international standards and certifications, such as 9100 /16949 and similar.
• Audit Preparation: Prepare for and participate in audits conducted by external certification bodies.
• Regulatory Compliance: Keep up-to-date with changes in industry standards and regulations.

Problem Solving and Continuous Improvement:

• Root Cause Analysis: Lead investigations into quality issues.
• Process Improvement: Identify and drive continuous improvement initiatives to enhance product quality and manufacturing processes.
• Innovation: Collaborate with R&D and engineering teams to integrate quality considerations into the design and development phases of new products and technologies.

Collaboration and Communication:

• Cross-Functional Teamwork: Work closely with engineering, production, and research teams to ensure that quality requirements are seamlessly integrated into product design, development, and manufacturing processes.
• Global Coordination: Maintain effective communication with international teams and stakeholders, providing support and addressing quality concerns to ensure consistent quality practices across global operations.

Data Analysis and Reporting:

• Metrics and KPIs: Analyze quality data and performance metrics to identify trends, assess the effectiveness of quality initiatives, and measure the impact on overall product quality.
• Reporting: Prepare comprehensive reports on quality performance, including key performance indicators (KPIs), for review by management.

Customer and Supplier Interaction:

• Issue Resolution: Manage and resolve quality-related issues with customers and suppliers, ensuring effective communication and collaboration to address and resolve concerns promptly.
• Supplier Audits: Conduct audits and assessments of suppliers.

Documentation and Compliance:

• Procedural Documentation: Ensure that all quality-related documentation is up-to-date and adheres to regulatory requirements.
• Quality Records: Ensure proper management and archiving of quality records to support traceability, regulatory compliance, and continuous improvement efforts.

If you are ready to take your career to the next level and make a significant contribution to the Quality Management Team, do not hesitate and APPLY NOW! #LI-Hybrid