Sr. Inside Sales Support Specialist
Why Work at Lenovo
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Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
This role supports the Lenovo Services Upsell team responsible for revenue growth through Parts Sales and Billable Services. Responsibilities include support for billing, credits and vendor management. This role will be measured on supporting an exceptional customer experience and timely resolution of activities.
Position Responsibilities:
- Billing for Parts Sales and Billable Repair transactions
- Dispute resolution including processing credits and issuing RMAs
- Support for credit line renewals and tax certificates
- Vendor management including maintaining account details and new vendor set ups
Basic Qualifications:
- 3+ years prior sales operations and partner engagement experience or equivalent
- Understanding of policies, procedures, and processes related to billing activities
- Strong customer focus and communication
- Relevant systems experience (MSD, SAP, LGVM, ECMS)
- Demonstrate effective verbal and written communication skills
- Fluent in English language
Preferred Qualifications:
- Proficient in Microsoft Office applications with strong Excel skills
- Strong analytical, interpretation and problem solving skills
- Excellent organizational, multi-tasking, prioritization and problem resolution skills
- Works well independently, yet is cooperative in working with team assignments and activities
