Clinical Account Specialist 1 (Salt Lake City, Ogden & Provo UT) Biosense Webster, Inc.
Johnson & Johnson is recruiting for Clinical Account Specialist for Biosense Webster, Inc. located in Salt Lake City, Ogden & Provo UT.
At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots,?stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.
As the Clinical Account Specialist, you will:
- Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.?
- Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service training.
- Collaborate with peers to share best practices to increase value for customers.
- Use consultative selling techniques to identify potential sales opportunities within the account.
- Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.?
- Maximize customer case support capability through proper planning and scheduling techniques.?
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.?
- Develop and share best practices with US Field Sales and Service colleagues and internal partners.?
- Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.?
- Prioritize and appropriately respond to requests in a high-stress environment.?
- Maintain composure and problem-solving focus during stressful interactions.?
- Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.?
- Provide mentoring for new BWI commercial team members as requested.?
- Respond daily to requests by email and voicemail from customers, practitioners and partners.
- Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
- Maintain Safe Fleet standards according to Company guidelines.?
- Communicate business related issues or opportunities to next management level.?
- Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.?
- Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.?
- Perform other duties assigned as needed.
