CRM Master Data Management Specialist
Duties and responsibilities include but are not limited to:
Material Master Data
-Transfer material data from global to local in align with the global master data management processes.
-Check data consistency and quality in both systems according to the related standards.
-Local setting of material master data assurance(e.g., Chinese description)
-Handle errors together with responsible business functions if requires.
CRM Support
-Daily CRM utilization basic support for Sales Team
-Check data consistency and quality of CRM Pipeline
-Transfer latest CRM function and update to Sales Team
-Local setting and maintenance of CRM system based on organizational structure or business expansion
-Identify pain point and new request from daily work, communicate with technical teams to upgrade
Reporting Management
-Weekly/monthlyregional sales performance analysis
-CRM Pipeline analysis from support(e.g., segment, portfolio, region)
-Analyze regional sales business from various dimension(e.g., segment, composition)
Dealer Registration
-Dealer project approval in DRS to avoid conflict with direct sales team in individual project
-Coordinate and manage projects between contract dealers
-Check spot dealer project to avoid compliance risk
Other sales support
Work closely with regional sales & sales manager, support on sales opporutnities thru quotation and cost calculation.
Oversee the related business target achievement and make accurate monthly OR and Revenue forecast in relevant business.
Strictly follow the global export control policy for daily business. Ensure the process’ full compliance with export regulation at all aspects – documentation, website, company profile.
Act as the interface between sales and operation. Conduct all the sales activities to IQS standard in terms of performance and compliance , ensure policies, instructions and proper procedures are followed.
Manage SAP sales order and customer information database. Improve data accuracy with sales order (all types), from SAP order intake to the order delivery and billing.
Perform other related duties and responsibilities as assigned.
Competencies
- Performance orientation:
The skill to set above-average, challenging goals for oneself and others in order to produce measurable results in which the set goals are met or exceeded. The ambition to improve previously achieved successes or establish completely new challenges.
- Flexibility of thought and action:
The skill to quickly recognize and accept changed general conditions and new aspects, as welll as to quickly adjust own solutions or methods.
- Cooperation and teamwork:
The skill to offer proactive support to others outside own area of activity and demand it when necessary. The skill to view one's self as part of a team with mutual goals, as well as to solidify and enhance relationships with team members.
- Initiative:
The skill to grasp an opportunity or demand for action and to tackle it with determination long before others request action, or the general conditions require it.
- Communication:
The skill to adjust verbal and non-verbal action in interpersonal relationships to the situation and to react appropriately to the reactions of others. The skill to acquire specific information and forward it.
