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BTG is a global business and leading supplier to the pulp and paper industry. We are committed to helping clients achieve significant, sustainable gains in business performance through our equipment and consumables. BTG has development and manufacturing units in Switzerland, Sweden, Finland, Germany and the USA, as well as sales and service offices in more than 20 countries around the world. In business for more than 90 years, BTG offers tailored solutions to each customer that enable them to achieve substantial savings.

Based in Eclépens, Switzerland, with a Worldwide scope, we have an opening for a Logistics & Customers Service Employee position –100% - permanent position.

Your responsibilities

• Receiving and entering orders into SAP, coordinating with production to confirm quantities and delivery.
• Confirmation to customers and preparation of sales contract.
• Invoicing and preparation of shipping documents.
• Organization of worldwide transport of our products, respecting time and cost criteria.
• Ensure compliance with current customs regulations.
• Check and approve invoices before forwarding them to accounting for payment.
• Order analysis & report creation.

Your profile

• Ability to work independently, manage priorities and take initiative.
• Ability to manage several files simultaneously and to cope with the stress inherent in the job.
• Ability to negotiate internally to achieve results while maintaining an excellent relationship.
• Excellent communication skills, both internally and with our customers; telephone skills, sense of service and teamwork.
• Knowledge of customs formalities and export regulations.

Training and experience

• CFC employé de commerce and at least 3 years' professional experience in a similar function (orders, logistics/export).
• Fluent french, excellent command of written and spoken English, knowledge of Spanish and/or German an asset.
• Proficiency in standard office tools (Word, Excel, Outlook) and good knowledge of SAP.
• Knowledge of letter of credit, documentary collection orders.