Field System Engineer (m/w)
Your tasks:
Represent the company and provide daily customer support via email, phone, and face-to-face interactions
Analyze, troubleshoot and debug software and hardware issues in-house and at the customer site
Commission detectors, train our customers and provide integration support
Repair detectors in our lab and at the customer’s facility
Reporting and documenting
Collaboration with our colleagues in our subsidiaries in the US and in Japan
Up to 20% travel, mostly in Europe, Asia and Oceania
Your profile:
Bachelor, Master or technical school diploma in Physics, Computer Science, Electrical Engineering or similar
Scripting and programming/debugging skills (mainly in Python)
Problem solving with logical/analytical thinking
A creative and solution oriented mindset to tackle technical challenges of varying complexity
Motivated team player/Teamwork experience
Ability and willingness to learn
Ability to work under customer pressure in different settings, environments and cultures
Proficient in written and spoken English
Will be considered an advantage:
Experience with X-ray or electron techniques
Good Linux CLI knowledge
Previous experience with customer interactions (technical support, helpdesk, etc.)
Chinese or German language knowledge
Driving license (B)
- Führerausweis
- Deutsch
- Englisch
- Linux
- Elektronik
- Hardware
- Physik
- Support
- Python
- Bachelor
- Master
