IT Supporter (m/w)
Your tasks:
Provide 1st & 2nd level infrastructure/desktop/telephony/video-conferencing and smart-phones support to Zurich based users.
Provide technical support via the use of telephone, email and remote desktop control.
Resolving incidents as referred from Global Service Desk.
Collaborate with Global IT teams.
Ensure all support requests are logged, responded to, escalated when necessary and closed in a timely manner (as per SLA). Calls/incidents and requests logged, tracked and reported effectively using Constellium IT Service Management Tool.
Participates in projects to enhance or upgrade the infrastructure and introduce innovation.
Administering/maintaining and supporting the implemented IT services and solutions on-site while following standardized procedures, backed up by the central IT team.
Procuring, staging, replacing and disposing hardware as needed.
Maintaining an accurate site IT asset management for hardware, applications and licenses.
Creating and maintaining the necessary documentation; feeding back incident resolutions to the central IT teams and Global Service Desk.
Demonstrate service-oriented approach, an understanding of the customer’s needs and be able to achieve and maintain high customer satisfaction ratings.
Your profile:
3+ years of experience in desktop support or technical support role.
Strong knowledge on desktop operating systems (Windows 10/11), hardware components.
Hands-on experience with SCCM, Microsoft Intune, Active Directory, O365.
Experience troubleshooting hardware and software issues, diagnosing technical problems.
Excellent communication skill with the ability to effectively interact with users at all levels (incl. C-Level management).
Strong communication skills.
Ability to work independently and collaboratively, managing multiple priorities and tasks.
- Windows 10
- Windows 11
- Hardware
- SLA
- Support
- SCCM
- Active Directory