IT Support - 100%

La Garenne School is looking to appoint a skilled IT support technician to provide quick and effective technical assistance with computer systems. The role involves responding to basic technical queries and offering solutions.

The successful candidate will manage the local IT infrastructure, participate in projects design and implementations, and support school staff with daily technical needs. Coordination and reporting to the management team.

An ideal System IT Support should possess strong technical knowledge, excellent communication skills to understand and explain problems and solutions, and a customer-oriented, patient approach to handling challenging situations.

The objective is to deliver value to staff and students, helping to maintain the school’s reputation

• Technical assistance with the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software;

• Perform troubleshooting using diagnostic techniques and relevant questions;

• Identify the best solutions based on the issues and details provided by customers;

• Manage and maintain the school's IT infrastructure, including servers and networks;

• Provide accurate information on IT products and services;

• Maintain the school's IT inventory;

• Train computer users;

• Write and edit training manuals;

• Uphold principles of discretion, confidentiality, and information sharing.

Required skills:

• Minimum B.S. degree in CS or Telecommunications or equivalent experience (working on position requiring engineer skills for at least three years);

• ?Strong knowledge of switched Ethernet networking with proficiency in planning, extending, maintaining and troubleshooting of large-scale corporate network (experience with MikroTik and Ubiquiti is a plus);

• Proficiency in basic network security (separating traffic with VLANs);

• Strong knowledge of enterprise-grade wireless networking with proficiency in radio coverage planning and troubleshooting;

• Strong knowledge of cloud technologies with proficiency in Google Cloud Platform;

• ?Sufficient knowledge of TCP/IP, understanding of IGPs (namely OSPF), ability to check OSPF neighbours for most common misbehaviour, ability to maintain internal DNS zone and data on internal DHCP server;

• Sufficient knowledge of LDAP and Kerberos (implementation - Windows Active Directory);

• ?Understanding of principles of VoIP systems with ability to help with most common problems.

Additional skills:

• Previous job experience in educational institutions, ability to support people with little knowledge in computers and networking;

• Experience with Apple MDM deployments (Munki, MicroMDM);

• Additional network security expertise;

• Google Cloud Administration through GAMADV-XTD3.

Will be a plus:

• Knowledge of any general-purpose programming language (from Python to Assembly Language);

• ?Expertise in administering of any public or corporate Internet service (E-Mail, WWW, etc.);

• Experience in database Administration (SQL server, Postgres, MySQL);

• Experience in Virtualisation (Xen);

• Knowledge in administering Linux and other Unix-like OSes;

• Knowledge of Google Apps (Sheets, Docs, …) and Google Apps Script;

• Ability to deliver lessons of computer programming and robotics;

• Experience in setting-up and maintenance of 3D-Printers.

• Strong organisational skills, attention to detail, and high standards.

• Excellent problem-solving, analytical, and teamwork skills.

• Openness to learning new technologies.

• Proficiency in English and French, other languages is advantageous.

We welcome applicants who have a passion for education, who are ready to offer individual attention, participate in the life of the whole school and who will uphold our Guiding Principles.

• Complete curriculum vitae.

• A letter of application (handwritten if possible).

• A copy of your passport information page and/or Swiss work permit.

• Names and contact details of at least two referees for your last two jobs.

Write an email

Human Resources

Chemin des Chavasses 23

1885 Chesières

Switzerland

La Garenne International School is fully committed to safeguarding the children and young people in our care and expects the same from its employees. All new staff are subject to enhanced pre-employment clearance, including identity, criminal background (as well as a special excerpt from the Swiss criminal records for people working with children), qualifications and employment checks.

• The opportunity to live and work in a beautiful area with great connections to the rest of Europe;

• To work in a school with an excellent reputation;

• To be part of a growing school with opportunities for advancement;

• To be part of a team of well-qualified and enthusiastic staff;

• Professional development opportunities;

• Numerous outdoor activities available in and around the resort of Villars;

• Staff access to the school gym.