IT Support Engineer

Based in Geneva (HQ) and Singapore, operating in more than 30 countries, PSiDEO provides a wide range of premium outsourced IT services to global customers, as well as the technical expertise and reliability of a software publisher. Our activities are:

• Delivering IT as a Service by providing packaged services that include hardware, software and IT services at a fixed price per service per month: NGIT-Managed Services;
• Managing IT infrastructures: Adaptive Outsourcing: Audit, consulting, design, implementation, maintenance, training, strategic outsourcing of IT operations (including IT department management roles);
• Software development, among which our leading product B-Com Community and Event Management platform.

To join our IT infrastructure management team, we are looking for one:

passionate about IT technologies and their use, always eager to learn and evolve and stimulated by a demanding environment. She/he will aim to reach excellence to provide high quality services to users.

Delivering first and second level IT support:

• Qualification and resolution of incidents
• Service requests management in relation with international customers
• Frequent interactions with users by phone, email and instant messaging
• Support in the introduction of new technologies and systems
• Train users of new hardware and software applications

And working with our infrastructure engineering team:

• Management of sophisticated Windows infrastructures
• Management of the deployment of OS and applications (leveraging NGIT Endpoint Management platform based on MS Endpoint Configuration Manager and PSiDEO software)
• Implementation of various IT solutions related to infrastructure and / or customers’ business applications based on various technologies (skills development projects)

• HES or Bachelor degree or Apprenticeship in Computer Science, Communication Systems, Telecommunication
• Previous experience in IT support
• As much experience as possible in technical domains you'll work on (see above)
• Users and solutions oriented
• Ability to communicate in both technical and non-technical ways with clients and colleagues
• Perfect command of French and English: spoken and written, technical and common
• Structured and synthetic approach
• Willingness to constantly learn and progress
• Rigorous, flexible, stress resistant, autonomous and passionate about computer science technologies
• Swiss or European nationality, B, C, G work permit

• A strong culture of engineering, innovation and continuous improvement
• A dynamic and highly motivating environment
• Opportunities to take responsibilities and contribute to exciting projects
• Career development possibilities
• Competitive packages

Please note that only applications in English will be considered.