Staff Customer Experience Engineer
- Medical Device Business Services, INC., a member of Johnson & Johnson's Family of Companies, is recruiting for a Staff Customer Experience Engineer! The location for this position is in Boston, MA!
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Our Customer Experience Staff Engineer at DePuy Synthes Franchise will lead and deliver technical solutions for patients and customers around the world. For over 100 years, DePuy Synthes has stood side by side with healthcare professionals around the world, sharing the same passion to improve and save lives. Together we continue evolving standards of care in surgery and innovating to improve outcomes for patients everywhere by changing the trajectory of healthcare through innovative technologies & solutions to push the boundaries of what’s possible. The position is accountable for the translation of customer feedback & requirements into product lifecycle improvements that deliver the utmost customer experience. Using an investigative approach by applying strong engineering principles, they will deliver effective solutions to for on-market products. They will lead technical projects from beginning to end and will work within a technical team and perform as an individual contributor in a fast-paced environment. The ability to work independently and communicate effectively horizontally and vertically in a fast-paced environment is meaningful to the success of this role.
Key Responsibilities:
- Collaborating with Sales, Marketing Representatives and Key Opinion Leaders (KOL’s) to gain deep insights into the Customer Experience.
- Identify potential product improvements based on customer and commercial interactions.
- Align the business partners in prioritizing customer experience and business opportunities to improve on-market customer experience.
- Proactively monitor, analyze, and propose improvements for products used commercially.
- Independently develop, design, and implement product quality solutions to improve on-market product quality and services.
- Conceives, plans, and implements solutions to technical problems requiring creative approaches, new designs, equipment, and process development.
- Apply validated problem-solving methodologies to uncover root causes founded in physics, experimentation, and data analyses.
- Solution development may include prototyping of instruments and implants which may require, scientific experiments and test method development,
- Perform product performance and system reliability through verification and validation.
- Performs other duties assigned as needed.
