Solution Lead – Commercial, IT GAD, New Capabilities

Position Summary:

The Solution Lead role requires an analytical problem solver who seeks to identify underlying root causes for business challenges and carefully considers implications of proposed solutions to align on the optimal approach.  A critical thinker with a detail-oriented, process improvement mindset is needed to discover opportunities to simplify, standardize, and automate.  A successful incumbent will be self-directed and highly accountable with a focus on delivering valuable outcomes with quality and efficiency.  A strong collaborator who prioritizes relationships and communicates with excellence will benefit as they aim to bring together ideas, information, and insight to lead improvements in the target functions and systems.

In this role, you will be responsible for leading solution delivery activities from design to delivery and transition to operations for Stryker’s Commercial platforms including Stryker’s Event and Inventory Management System, built on Salesforce, and ServiceMax that support process areas including event management, inventory management, and field service management. These responsibilities will be fulfilled across approved projects and enhancement release cycles and in accordance with Stryker’s delivery processes. You will be successful by employing a strong sense of accountability, ambition for performance excellence in delivering uncompromised quality while fostering an Agile delivery process that brings more value, more often.

Essential Duties & Responsibilities:(Detailed Description)

• Perform activities following Stryker’s Software Development Lifecycle (SDLC) framework and processes.
• Functional and technical design, configuration and development, testing and delivery of solutions for release cycles and/or new projects to support Stryker’s business objectives.
• Review and manage business process documents, application and technical specifications, test plans, and cutover plans for go-live sites.
• Collaborate with business stakeholders, SMEs, IT business partners and other IT functions, and Stryker’s external partners to devise best-in-class solutions and implementation plans.
• Support run/sustain teams to solve new business needs and govern solutions to be consistent with platform and process strategic direction and approved template.
• Identify opportunities to improve the system’s process flow, performance, and technical efficiencies.
• Recommend and provide holistic, optimized solutions that integrate the existing technical standards with the business needs and processes.
• Develop system and technical documentation, knowledge articles, and instructions supporting efficient delivery process execution.
• Partner with Business Analysts to understand system requirements and translate them into solutions within an application and/or application stack.
• Lead and mentor Solution Analysts and IT vendor resources within the team and provide oversight and guidance.
• Financial focus on delivering activities on budget, leveraging time on value-driven activities, and ensuring external resources meet contractual deliverables.
• Special projects/assignments/assessment as required.

Education & Special Trainings:

• Bachelor's Degree from an accredited university in the areas of Computer science, Engineering, Information Systems, Business, or equivalent field of study required.
• Salesforce Certified is preferred (e.g., Platform Developer II, Application Architect, Integration Architect, Data Architect, User Experience Designer).

Qualifications & Experience:

• Minimum of 5 years of professional experience executing the end-to-end software development lifecycle that deliver solutions for event/case management, inventory management, and service management processes.
• In-depth understanding of the Salesforce application architecture & technology.
• Strong integration experience with Salesforce.
• Experience in leading teams of vendor resources for projects, minimum 3 years.
• Experience and demonstrated understanding of global system rollouts – strategy, planning, vendor selection and implementation planning.
• Knowledge of and ability to drive IT methodologies such as ITIL, Software Development Lifecycle (SDLC) and Agile Development is preferred.
• Ability to analyze business situations.
• Excellent organizational/communication skills and attention to detail.
• Strong data analysis and problem-solving skills.
• Ability to consider upstream and downstream process impacts and implications.
• Exhibits acute business acumen and understanding of organizational issues and challenges.
• Experience in design and deployment of regulated applications.
• Demonstrated ability to work cohesively across a cross functional and matrixed organization.
• Strong knowledge of PC skills working with large datasets (Excel spreadsheets, PowerPoint presentations, Word documents).
• Ability to drive initiatives and projects independently from start to finish.
• Ability to proactively identify issues and risks and mitigate them promptly.