ServiceNow - Technical Architect

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

Technical Architect (ServiceNow)

What to expect?

• As a ServiceNow Technical Architect you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform.
• You will provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.
• Your focus will be on designing and implementing solutions on the ServiceNow platform, provide guidance, thought leadership, and hands-on development to both our client and internal technical resources.

Key responsibilities:

• Participating in client workshops and requirements gathering to build requirements and design solutions.  Advising and making recommendations on proposed solutions.
• Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go-live support.
• Mentoring and training more junior members of the team
• Producing documentation and training material for the implemented solutions

What we expect?

• University degree in IT engineering or equivalent
• Minimum 5-10 years’ experience as IT developer and 5 years’ experience on ServiceNow.
• 5 years’ experience in consulting external customers.

Technical Skills: 

• The ideal candidate will have at least 4 years’ experience in ServiceNow design and development preferably in a consulting environment.
• Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous.
• An understanding of Service Management concepts, delivery assurance principals and procedures.
• A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.

Ideally you will have obtained some of the following certifications:

• ServiceNow Certified Administrator
• Service Now Certified Implementation Specialist
• Service Now Application Developer
• ITIL Foundation

Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage

Personal skills and qualities

• Strong personal commitment to quality service.
• Experience in dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction.
• Fluent German and English is a must

What we offer?

• You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow.  As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.
• You will be a part of a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions.
• You will participate in demanding and varied customer projects at one of the world's largest and most successful IT service providers paired with opportunities for rapid advancement and challenging activities with a high degree of freedom and responsibility.

Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.