Senior Customer Service Administrator

Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint.

Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. Are you interested in becoming part of a global team of customer service specialists and helping to build the culture in a Brand-New COE(Center of Excellence)!!

Please note that this is a pipeline position.

As a Customer Service Administrator, you will be responsible for processing orders received through various channels, coordinating order processing, invoicing and delivery whilst fostering strong relationships with customers. Additionally, you will be responsible for managing the entire order fulfillment cycle, collaborating with cross-functional teams to resolve issues, and optimizing delivery performance.

Essential Job Functions:

• Accurate and timely processing of orders received through various channels
• Managing the entire order fulfillment cycle, from sales order entry to customer satisfaction
• Ensuring accurate and on-time invoicing for all orders
• Coordinating order processing, delivery, and dispatch with freight forwarders
• Serving as a liaison between customers and sales teams
• Collaborating with cross-functional teams to resolve issues related to orders
• Optimizing delivery performance and managing backorders
• Ensuring compliance with financial policies and procedures, participating in continuous improvement activities

Qualifications & Experience:

• Exceptional attention to detail to ensure accurate and timely processing of orders received through various channels

• Strong analytical and data-driven mindset with experience in using data and analytics to inform decision-making

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to manage multiple tasks and priorities to ensure on-time, in-full delivery, and optimize delivery performance by managing and overseeing backorders

• Advanced Excel Skills: Advanced formula creation, pivot table creation and manipulation and data analysis and visualization using Excel. Experience with VBA programming for automating tasks and creating macros is a plus

• Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing

• Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP)

Arxada has world class offering in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.