Senior Change Manager - Digital Business Services
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a Senior Change Manager.
Principal Responsibilities
- Ensure Change Enablement controls comply with internal control standards, group compliance policy and external regulatory requirements
- Undertake analysis and follow-up of service performance, change quality and incident data to identify and address systemic/thematic trends and patterns
- Identify process or performance shortfalls and driving remedial actions
- Facilitate Change Advisory Boards and maintain forward schedule of Major Change activities for effective prioritisation, concentration, and conflict management
- Generate effective communications and Change Enablement MI for executive consumption
- Driving continual service improvement and management of risk through both reactive and proactive measures
- Responsible for regularly interfacing with GBGFs to provide updates on IT Change risk, Change performance, and Change Enablement strategy
- Leadership of the regional Change Enablement team, ensuring appropriate resources, capabilities, skills and knowledge are in place to deliver the function’s objectives