Senior Analyst, Commercial Process Innovation

Johnson & Johnson is currently seeking a Senior Analyst, Commercial Process Innovation, to join our Vision Team in Jacksonville, FL.

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Senior Analyst, Commercial Process Innovation, will support US Sales by strengthening end-to-end capabilities and expanding partnerships to drive overall net wearer growth. This individual plays a critical role, in serving as an unbiased, customer ambassador, bridging the gap between commercial partners through collaborative creation and implementation of insights-based, customer-centric solutions for an integrated commercial experience.

Key Responsibilities:

• Commercial Experience Design and Execution

The Senior Analyst, Commercial Process Innovation will have the responsibility of supporting comprehensive commercial processes and improving the customer journey. They will identify and prioritize important touchpoints to enhance the commercial experience through process enhancements. This includes building strong relationships with key teams like Operations, Marketing, Sales Training, Invoice-to-Cash, Tax, and Customer Service. The Senior Analyst will collaborate with these teams to implement solutions and address important issues. They will also help communicate process improvements to the Sales team through various channels like sales bulletins, national/regional/district calls, in-person events, and training. The Senior Analyst will also track and measure the impact of improvements to ensure key performance indicators are met.

• Innovation Launch

The Senior Analyst, Commercial Process Innovation will play a crucial role in unlocking new partnerships and differentiated experiences through the execution of new technologies and digital innovations. This includes the implementation of new e-commerce capabilities, practice management system integrations, new practice reward experiences, professional website functionalities, and more.

• Customer Insights and Analytics

Using internal and external customer insights and analytics, the Senior Analyst will identify growth opportunities and improve approaches based on their knowledge. They will prioritize resources effectively to drive success.

• Commercial Vendor Support

The Senior Analyst will serve as an integral partner in commercial vendor relationships. They will participate in routine meetings and shape and improve vendor processes to deliver a seamless experience to accounts and field communication.

• Strategic Account Partnership

Partnering with strategic accounts and the practice solutions team, the Senior Analyst will contribute to the expansion of ACUVUE® loyalty offerings to new customers. They will establish new onboarding, adoption, and maintenance approaches based on unique customer dynamics.

• Account Administration

The Senior Analyst will provide comprehensive support to accounts by addressing inquiries within their scope in a timely manner. They will collaborate with different departments to ensure that inquiries beyond their scope are properly transferred, and business concerns are resolved. The Senior Analyst will also help maintain a complete customer profile in internal CRM systems.

• Pilot Support and Execution

The Senior Analyst will support and activate identified pilots in partnership with internal teams. This will create joint value and establish a foundation for future scale-up.