Sales & Service Administrator

Main Responsibilities :

1. Receiving customers’ inquiries/requests via hotline number, email, Customer Care Ticket and conveying the matter to relevant hotline engineers
2. Coordinating with filed engineers, customers and other departments to ensure that information or solution given to customers is precise and accurate
3. Scheduling and dispatching engineers through CRM and Salesforce
4. Optimizing service utilization by assigning jobs appropriately
5. Making quotation for repairing job, relocation, calibration, preventive maintenance, training, measuring/programming, spare part and accessory
6. Making Sales/Service contract in English and Thai (if needed)
7. Doing purchase order acknowledgement
8. Doing spare part request and arranging part to customer or our engineer properly
9. Ordering spare part, system, license, tools and tracking goods receipt to deliver to customer and our engineer
10. Billing customer and proceeding confirmation in CRM/Salesforce
11. Following up AR and minimizing all pending AR
12. Reminding customer for recurring service such as SMA, SMC
13. Preparing and presenting in Admin monthly meeting upon request such as best practice of the country
14. Converting MQP to lead and assigned to relevant Sales Representative
according to MQP/Lead guideline
15. Managing basic office tasks such as filing, delivering mail, answering emails/phone calls
16. Ordering, storing and distributing department supplies through PURE and SOR
17. Sending tools/Gauge for annual calibration
18. Ensuring Quality of Service through Medallia, CPO
19. Qualifying problems and routing to respective manager or team member while providing optimized solution to customer over the phone/emails.
20. Supporting digital transformation such as monitoring web shop and its order processing
21. Managing special assignments from supervisor such as projects to achieve team’s goal or alignment of team
22. Making travel arrangement and preparing documents such as invitation
letter
23. Facilitating meeting by arranging hotel or reserving meeting room
24. Coordinating with Marketing team when having seminar, exhibition or event in the country

Key Requirements

Education / Professional Certification
- Degree in business administration or a relevant field is preferred

Experience
- Minimum 3 years’ experience in a customer service
- Preferably experience in call centre ticketing system / interface background
- Preferably experience in handling industrial customers
- Experience in using CRM/Salesforce is preferable

Knowledge / Skills / Other characteristics
- Strong customer service background with excellent telephone etiquette skills
- Professional appearance, courteous manner with clear and friendly phone voice
- High proficiency level in computer skills i.e. MS office (Word, Excel, Powerpoint, MS Team)
- Independent and a good team player
- Proactive, organized approach to multitasking
- Able to work under pressure
- Able to cope with uncertainty
- Strong culture diversity and ability to liaise
- Able to speak and write English proficiently

Your ZEISS Recruiting Team: