Sales Manager

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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• The Sales Manager’s mission is to primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region
• To achieve optimal sales at the best possible conditions for the company
• To meet Hotel Budget as well as Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
• Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
• Defines precisely guest requirements and ensures that the guest services offered correspond effectively to their requests
• To achieve targets by increasing room night production and the average room rates as set by the Director of Sales
• Maintain and update vital information of companies, contacts, profiles, and databases in the Anais system (PMS)
• Provide after-sales service and in particular ensure all guest complaints are taken seriously and discussed with the respective departments if necessary
• Receives any important guest in the Hotel whom he/she has approached
• Negotiates prices with the clients
• Confirms verbal proposals in writing
• Ensures that all complaints have initiated follow-up action
• Achieve personal and sales team goals as assigned
• Monitor competitors’ activities and assist in market intelligence
• Sell hotel room nights to new, existing, and prospective customers in line with the goals set forth in the sales strategy, negotiating optimum rates for the benefit of the business
• Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team
• Perform other duties as assigned

• Bachelor’s Degree or Diploma in Hospitality Management
• Minimum of three years of hotel sales experience
• Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
• Excellent verbal and written communication skills and strong attention to detail
• Keep abreast of industry trends and share information with all staff
• Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities