Reservations Agent

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of InterContinental® Hotels & Resorts.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

At Crowne Plaza® Hotels & Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Awarded the Great Place to Work certificate since 2020, our two properties, InterContinental Genève and Crowne Plaza Geneva are proud to offer an inclusive, supportive and stimulating work environment. Our diverse teams are the secret to our success. We encourage each and every one to develop their potential through internal mobility opportunities, training and on-the-job learning.

Your day-to-day

Join us as a Reservations Agent:

For InterContinental Genève and Crowne Plaza Geneva, your main duties will be to:

• Record reservations made by telephone, e-mail, fax, etc. and ensure, when making reservations, that it has all the necessary information to record the guests' reservation.
• Register new members to the IHG Rewards Club and InterContinental Ambassador.
• Be familiar with the different room types and rates in force as well as the configuration of the two hotels in the Cluster: InterContinental Genève and Crowne Plaza.
• Be familiar with the different types of vouchers and the various promotions offered by the InterContinental Genève, Crowne Plaza Genève or IHG.
• Respect all procedures for recording reservations, confirmations and cancellations, as well as all procedures of the computer system in force.

What we need from you

With a degree in Hospitality Management, you have minimum 1 or 2 years of experience in a Reservations or Front Office Department within a hotel establishment of the same category (4- or 5-star).

You are fluent in French and in English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.

Highly motivated and dynamic, you like to work in a fast-pace environment. You are acknowledged for your strong service- and business-orientation as well as for your communication skills. You are very meticulous and well-organized and you strive to impact guest experience positively.

This position is opened to Swiss citizens and EU passport holders.

What we offer

We'll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Visit http://careers.ihg.com to find out more about us and apply or send us your application at Write an email.