Quality Engineering Technician, Customer complaints
Johnson & Johnson is currently seeking a Quality Engineering Technician, Customer Complaints to join our Quality team located in Limerick.
At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Do you like solving issues? Are you result driven communicator with experience in quality? Then we have a position for you!?
What you will be doing:
The quality engineering technician, customer complaints is responsible for conducting technical quality assurance inspections and using results to improve production processes and standards.
What impact you will also have:
- Perform complex tests and analyses to assure that products comply with established specifications.
- Carries out difficult calculations and prepares documentation that shows the results of tests performed.
- Completes record of inspection results, acceptance, rejection, and disposition.
- Enters data into logbooks or computer databases.
Completes complaint failure investigations as required.
- Compiles data and prepares reports on findings.
- Conducts scheduled calibration and maintenance on test equipment.
- Establishes maintenance and calibration schedule for test equipment based on manufacturers recommendations and maintains equipment records.
- Coordinates specialized product/customer quality testing.
- Prepares custom reports on results. Recommends and implements revisions, corrections and changes to test equipment, procedures, and methods.
- Troubleshoots defective products returned by customers to determine root causes of failure.
- Compiles data to identify trends and proposes corrective action.
Initiates and coordinates discussions with quality, engineering, and other relevant departments to develop corrective actions for reoccurring problems.
