Quality Control Technician (Watches)

Quality Control Technician (Watches)

The company

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion.

Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

About the role

Our Customer Service Centre in Southampton is the hub of all things watch servicing and repairs for brands under the Swatch Group umbrella. We're looking for someone with a positive and proactive approach who is eager to continue or start their career in Quality Control.

If you’re detail-oriented and excel at following guidelines and processes, even if your experience isn’t in the watch industry, your skills in careful observation and thorough work could make you a perfect fit for our team.

In this role, you’ll help us maintain the highest standards by performing quality inspections on watches, managing work allocations, and keeping communication flowing smoothly between departments. Whether you’re new to the field or looking to expand your skillset, we value transferable skills and a commitment to quality.

If you’re thinking, "This sounds like me!"—we’d love to hear from you.

Join us in the world of precision craftsmanship and let your attention to detail shine in a role where every small part plays a big role.

Role and Responsibilities

• Perform quality inspections on allocated watches, adhering to brand-specific guidelines.
• Utilize the brand extranet to stay updated with instructions and policies, ensuring informed decision-making.
• Organize and manage your workload to meet Service Level Agreements (SLAs) and maintain high standards.
• Communicate regularly with QC and Workshop supervisors, and other relevant stakeholders about any potential delays.
• Coordinate with watchmakers and technicians for minor corrections or queries.
• Deliver completed work to the logistics department for dispatch.
• Accurately record quality control and production data.
• Conduct tests on new and refurbished mechanical movements.
• Engage in brand-specific training and continuous development to expand your knowledge.

What we're looking for

We’re on the lookout for individuals who bring more than just experience. While prior experience in quality control is advantageous, it’s your exceptional attention to detail and ability to follow and apply technical guidelines that will truly set you apart.

Essential Skills and Experience:

• Passion for Precision: A strong interest in building a long-term career in the watchmaking industry, with a focus on delivering top-notch quality.
• Outcome-Driven: Proven experience working towards goals and targets in a service-oriented environment.
• Clear Communicator: Excellent communication skills to effectively collaborate with team members, supervisors, and other stakeholders.
• Self-Starter: A proactive and self-motivated approach, with a commitment to upholding high standards of quality and continuous improvement.

Essential Qualifications:

• 5 GCSEs including Maths and English (or equivalent).

Why join us

• Commitment to Quality: Be part of a team that values quality and exceptional service.
• Career Growth: Opportunities for professional development and career advancement.
• Dynamic Environment: Work in a fun, fast-paced and engaging environment with a passionate team.
• Leading Brands: Join a company known for its iconic brands and significant impact in the watchmaking industry.
• Diverse and Friendly Community: Become part of a welcoming and inclusive workplace culture that values diversity and collaboration

In addition, you can expect:

• Competitive Salary: We offer a competitive salary package that recognizes your skills and contributions.
• Private Healthcare: Access comprehensive healthcare benefits to support your well-being and peace of mind.
• Benefits and Discount Platform: Enjoy exclusive access to a cashback and discount platform including hundreds of retailers.
• Staff Discount and Sales: Take advantage of discounts and staff sales events.
• Enhanced Parental Leave: Benefit from enhanced parental leave policies that support you during important life events.

To find out more about the role please contact southamptoncareers@uk.swatchgroup.com