Platform Specialist - Digital Reality (f/m/d)
- Flexible annual working hours based on a 40-hour week, with 100% employment
- Vacation entitlement: 25 days from the age of 20, 27 days from the age of 40 and 30 days from the age of 50
- Hybrid Working model
- Generous bonus system and extra-mandatory pension fund contributions
- Individual training opportunities (internal and external)
- Relocation service
- Various Discounts (Health, Car, Entertainment and much more)
- Employee Events
- Flat hierarchy structure
- Warm and international corporate culture based on respect and cooperation
Hexagon is a leading provider of digital reality solutions and employs more than 24,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts driving the future of Hexagon. You will use and develop your skills in our highly innovative and diverse environment. Flexible working models allow you to ideally combine work and private interests.
Committed and with passion for precision we create digital reality solutions combining sensor, software, and autonomous technologies to empower a sustainable future.
HxDRis a cloud-based platform by Hexagon where geospatial and reality capture data are brought to a wide range of users. As a renowned device manufacturer and data provider, Hexagon offers robust solutions driving the evolution of digital twins, advanced simulation environments, compelling measurement, monitoring, and analytics tools across diverse industries.
As the Geospatial Technical Support Engineer in the DR team, you will ensure the high quality and efficacy of solutions developed for Hexagon's Digital Reality platform. Leveraging your technical expertise, you will provide customer success services, diagnose and troubleshoot issues, while also implementing rigorous Quality Assurance protocols.
Your vital role will be at the intersection of geospatial technical support, customer success, and quality assurance, ensuring the resilience of Hexagon's Digital Reality platform and delivering novel solutions that exceed expectations of users worldwide.
- Support Coordination: Work closely with support teams to understand user-reported issues and replicate them in a testing environment
- Internal Documentation: Document test cases, test results, and any defects found during testing
- Quality Feedback: Provide feedback to development teams based on testing outcomes and user-reported issues
- Continuous Improvement: Suggest improvements to testing processes and tools to enhance efficiency and effectiveness
- Coordinate Resolutions: Work with various teams to develop and implement solutions to problems
- Prominent knowledge of Geospatial Surveying tools and techniques; including real world experience
- Extensive background in providing Technical Support services
- History of technical writings skills. Documentation, Tutorials, Blogs etc
- Ability to read and interpret test cases and find coverage gaps
- Troubleshooting complicated real world reality capture cases
- Analytical Thinking: Ability to analyze complex software systems and identify potential issues
- Communication: Strong communication skills to liaise between development, testing, and support teams
- Problem-Solving: Proficiency in diagnosing and resolving software issues
- Understanding of software development and testing methodologies
- ITIL Knowledge: Understanding of ITIL processes and best practices
- Patient, empathetic, and client-centric, understanding their needs fully and striving to address them
If you have any questions, please do not hesitate to contact Xenia Rack, Talent Acquisition Specialist.
Hexagon Geosystems Services AG
Räffelstrasse 24
CH-8045 Zürich
Job-ID: vr1s5hvn
