Parts & Services Supervisor - AMAC Aerospace

Job Description

Your daily tasks & responsibilities

• Play a pivotal role in ensuring client satisfaction and maintaining strong client and vendor relationships
• Primary responsibility is to manage and nurture client accounts effectively
• Navigate challenges and deliver proactive solutions, build rapport with clients and internal teams, and contribute to the overall success of the Company
• Work closely with Completion and Maintenance Sales teams supporting the client requirements of post project delivery:
• Work closely with maintenance Sales and Key Accounts team supporting client requirements
• Work closely with “Post Completion Support” department to provide assistance for parts, services and AOG support
• Serve as a liaison between clients and internal teams to guarantee a seamless after-sales experience, while supporting clients throughout the year
• Client Relationship Management:
• Cultivate and maintain strong relationships with clients to understand their business needs and objectives
• Act as the main point of contact for parts and services sales enquiries, concerns, and escalations
• Selling & Purchasing Responsibilities:
• Responsible for optimal purchasing & selling as outlined in the company guidelines and processes
• Responsible that parts purchased and sold comply with the relevant air authorities “release to service“ documentation and traceability
• AOG Management:
• In charge of AOG duty coordination
• Ensure all client AOG “calls to action” are resolved to extremely high standard
• Communication:
• Provide regular updates to clients regarding orders, product enhancements, new features, or other relevant information
• Communicate effectively with internal teams to relay client feedback and advocate for necessary improvements

The expertise you have & skills you bring

• Bachelor’s degree in Business Administration, Aviation, Procurement, Marketing, or a related field
• Minimum 5 years’ experience in aviation within the account management domain, preferably in after-sales or customer support capacity
• Experience in trading aircraft parts, including various transaction types such as outright sale, repair management, exchange, loan transactions, and certification paperwork review
• Strong knowledge of vendor contract management, warranty handling, certification, and supporting documentation
• Ability to handle multiple high-stress situations
• Skilled in navigating challenges and effectively delivering solutions
• Familiarity with CRM software and IT tools
• Strong communication, interpersonal and persuasive skills
• Problem-solving ability and a customer-centric approach
• Fluent in English, both written and verbal
• Knowledge in French and/or German language would be an advantage

What we offer (among other things)

• Working in an owner-managed, young dynamic company with hands-on mentality
• Multifaceted, challenging and responsible position within an exclusive environment
• Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years)
• Free on-site English lessons and individual further training and development opportunities
• Subsidised meals in our canteen, as well as parking spaces (or free shuttle bus transport) and other employee discounts (Fleets, Bars & Restaurants etc.)
• In case of relocation: support with relocation / work permit
• Corporate events like our famous annual Christmas Party and the summer BBQ

Apply

Does your profile match our requirements? If so, we look forward to receiving your

online application