Local IT Support (m/w/d)
Location: Schindellegi
Workload:
Your tasks:
Resolve problems in response to customer/system reported incidents via trouble tickets.
Setup and configure requests together with customer(s).
Make changes to existing setups based on customer description.
Handling of difficult tasks that are escalated from support engineers.
Prepare error diagnostics and detailed problem descriptions for escalation and handover.
Improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Involvement in new technical improvement projects.
Mentoring of support engineers.
Undertake and participate in development activities in conjunction with the other IT departments.
Other one-time tasks assigned by Manager.
Your profile:
Investigative nature, able to discover the problem of the customer, partner or stakeholder.
Highly focused, with high interest in solving problems using existing / new technologies.
Keen attention to detail with demonstrated ability to understand the big picture.
Proactive, efficient, customer-focused and able to work under pressure with tight timelines.
Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
Ability to interact with different countries, cultures, clients (internal and external).
At least 5 years of practical operational, support or development experience.
Good communication and presentation skills.
Excellent German and English language skills, both written and spoken.
Experience in logistics- or transport business is preferred.
- Deutsch
- Englisch
- Support
- Ticketing
- Monitoring
- Informatiker EFZ
