Key Account Manager
Responsible for territory sales targets, building relationship with internal & external customers (Doctors/ KOL’s / Distributors / peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records.
Handling customer complaints and working towards absolute customer delight.
He/she will also track IOL/OVD/Phaco market-share in the assigned territory/state and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned. He/she will be closely supporting Area Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned state/territory.
Adheres to environmental policy, procedures, and supports department environmental objectives.
Main areas of responsibility
Achieving Sales Target:
Ensuring achievement of Annual Sales Targets through right product mix on quarterly basis.
Ensuring 100 % Sales achievement on monthly & quarterly basis.
Sustainable Market Expansion - IOL / RIOL/OVD:
Upgrading existing JJSV users of IOL to Premium IOLs. Should attend OTs regularly to understand customer needs, ensuring customer’s delight.
Sustainable Market Expansion – Equipment’s:
Demos to be done on regular basis in consultation with RM and PS. Effective bundling deals – to be honored as per MOU. Ensuring AR control of Equipment deal. preferably no outstanding in the market.
Development:
Developing Sound Product Knowledge; Sharing territory development plans; conducting scientific programs regularly - CME/round table meetings
Reporting & Coordination:
Maintaining field reporting discipline and timely submission of reports:
Data Recording & Analysis:
Keep update on competitor, JJSV secondary / tertiary sales in the market.
Keeping record of JJSV installation base.
