International IT Services Specialist
International IT Services Specialist
Full time
Posted On 10/24/2024
Job Description
Microsoft Windows 10&11 (AD, UEM, SCCM), Office 365, Teams, Mobile Device Management (iOS & Android), Citrix (XenApp, XenDesktop)
Managing and Maintaining the Network Infrastructure under supervision of the Network Team (SD-WAN, SD-Access, wireless Infrastructure) and Network Troubleshooting (2nd Level)
Maintain and update the network diagram in collaboration with the network team
Managing and Maintaining the Systems infrastructure together with the Systems Team (ESX)
Managing and Maintaining the Printing infrastructure
Installation of Laptops, Desktops, Servers, Switches
Troubleshoot and replace Laptops, Desktops and its components
Update and maintain the Software and Hardware Inventory
Assist in the budget process and manage contracts and negotiations with local vendors
Oversee contractor’s installation and maintenance of computer hardware during office moves
Advise users on relevant hardware and software usage
Provide support to the banks Independent Asset Managers in the region
Create, update and maintain documentation, wiki
Participate in the implementation & deployment of group projects;
Participate in the Business Continuity Plan and be a point of contact in case of BCP invocation
Requirements
+5-years’ experience in similar function ideally as IT technical support
Degree in Computer Science, engineering or relevant field, and certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Willingness to continuously learn and high interest in new technologies
Excellent knowledge in installing, maintaining and troubleshooting computers running Windows 10 & 11
Good knowledge of Microsoft 365, Teams
Good understanding of the OSI model and Enterprise Network Infrastructure or willingness to learn
Good knowledge of Apple and Android mobile devices
High readiness to get things done
Very good organization skills and ability to work independently and to be a great team player
Strong service orientation and excellent communication skills
Fluency in English and German is required
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