Institutional Operations Services
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to
+500’000 clients, through our performant and secured digital platforms.
Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment
Are you all in? Don’t be shy, apply!
In our Middle-Office department, you will be working within the Institutional Operations Services.
Your main tasks will be to:
- Answer and/or coordinate operational requests/issues for mainly institutional or AM clients coming from all client service desks (Institutional Business Headquarter, Institutional Business Zurich, and International Offices as Malta and Singapore).
- Support the on-boarding phase and improve the liaise with customers’ needs
- Support Back-Office teams in their relation with the front desks and ensure regular communication between them
- Develop relationships and client centricity
- Provide training and playbook
- Coordinate projects between the Software Engineering department and the Back Office teams.
- Coordinate transfer requests for large institutional clients and liaise with the Securities Specialist, Settlement team, Payments Team and Middle office.
Qualifications
- You have an experience in a Back-office Service
- You have a good knowledge in Cash and/or OST
- You are fluent in French and also have very good command of English
- You are?stress resistant and you have a good learning capacity
- You have the capacity to assume multiple tasks, work under stress, and adapt in a continuously changing environment
- You have a good communication, you are reliable and capable to prioritize
- You master the Office Pack (Microsoft Excel / Microsoft Word), and are generally interested in technical tools
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