ICT Support (m/w)

Location: Kriens
Workload: Full time

Your tasks:

Provide on-site and off-site technical support for the company’s Senior Executives.
The Executive Support Technician will be the front line of corporate technology, implementations, new technologies, and preparing teams for use and supporting technologies through their lifecycle.
Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive.
Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits.
Develop close business relationships and demonstrate expert-level ability to inspire trust and become the “go-to “person for all the Executives technology needs.
Maintain confidentiality in supporting and improving executive-level needs.
Stay “on trend” in order to best recommend solutions and products that enhance the Executive’s productivity, needs, and expertise.
Analyze technology issues and trends, determine root causes and troubleshoot for resolution.
Understand and adhere to the Company’s, policies, and controls in accordance with the Company’s Risk Management Guidelines.
Identify risk-related issues needing escalation to management.
Setup conferencing equipment modern technologies.
Test audio/video quality prior to meetings.
Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up.
Lead resolution requiring cross-functional support, working closely with other towers leads, operational and engineering staff, and other subject matter experts to resolve issues.

Your profile:

High School Diploma
Five years’ experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
Three years’ experience working in support of desk-side services with specific focus on supporting executive levels and their assistants.
Three years’ experience supporting Microsoft Desktop/Laptops, Apple technologies devices and network connectivity.
Two years’ experience with Jabber and Microsoft Outlook/Exchange, including advanced troubleshooting.
Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.
Experience with McAfee (full disk encryption, antivirus) and System Center Configuration Manager (SCCM) for endpoint management and software delivery.
Comfortable working under pressure and supporting C Level Executives.
Must possess excellent client-facing skills and, strong capacity to communicate and build trusted relationships.
Be able to work with external service providers and deliver the right services at the right time in a rapidly changing business environment.
Tenacious, with excellent follow-up and attention to detail.
Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to be able to produce clear and concise information. Work well within a team environment and keep management informed on all issues.
Excellent client-facing skills and, strong capacity to communicate and build trusted relationships.
Able to work with external service providers and deliver the right services at the right time in a rapidly changing business environment.

• Android
• iOS
• Hardware
• Senior
• Support
• Testing
• SCCM
• Mobile