IAM Business Analyst – Process Design & Application Onboarding
Overview:
We are seeking a strategic and analytical Business Analyst to lead our process design and application onboarding efforts within our Identity and Access Management (IAM) projects. The successful candidate will play a key role in aligning IAM solutions with business requirements and enhancing user experiences through SailPoint IIQ.
Key Responsibilities:
Understanding and Analysing Requirements:
- Collaborate with stakeholders to gather and refine requirements, understanding the nuances of each deliverable.
- Conduct an in-depth analysis of current access control processes, user roles, and application integrations.
- Translate business needs into system features within SailPoint IIQ, ensuring compatibility and functionality.
- Assess and prioritize requirements, balancing business impact with project resources and constraints.
Process Modelling and Design:
- Explain the standard JML processes, access request and RBAC schema to application owners as an introduction to the application onboarding factory.
- Together with process & application owners gather the requirements for integrating applications & services with SailPoint
- As part of the application onboarding of each application, make an existing process and data quality analysis, supporting service & process owners to organize and optimize for their environments before integrating with SailPoint
- Model and design application specific processes such as access requests, approvals, recertification, and personnel movements.
- Create detailed workflow designs to be applied in SailPoint IIQ for automating and streamlining IAM processes.
- Develop user journey maps to enhance the overall experience and minimize user friction.
Testing and Training:
- Ensure the designs include definitions agreed with the test team to drive automated testing.
- Develop comprehensive training materials and conduct sessions to facilitate understanding and smooth transitions to new processes with QA and affected stakeholders.
- Ensure QA and the Testing team are introduced to process changes and new developments early in the requirements sign off and at key milestones during the implementation.
- Actively participate in UAT to confirm the alignment of new functionalities with user expectations and needs.
- Provide post-deployment support, resolving issues and concerns that users encounter.
Communication and Collaboration:
- Maintain open communication with project managers and stakeholders to report on progress and address risks.[GV1]
- Work closely with service owners, process owners and IT teams to ensure cohesive onboarding and process improvements.
- Document decisions, milestones, and project learnings for organizational knowledge and future reference.
Additional Responsibilities:
- Stay abreast of industry best practices and emerging technologies to recommend strategic enhancements to the IAM strategy.
- Review system performance reports and user feedback to identify opportunities for improvement.
- Assist in change management efforts, supporting users in adopting new processes and tools through proactive engagement and support.
Qualifications:
- Bachelor’s degree in Business, Information Technology, or a related field; master’s degree preferred.
- Extensive experience in business analysis within IAM, specifically with SailPoint IIQ.
- Proficiency in process modeling and design, with a strong ability to translate requirements into functional IAM solutions.
- Demonstrable experience with UAT, training delivery, and user support.
- Excellent communication, collaboration, and documentation skills.
- Knowledge of current IAM technologies, trends, and best practices.