Head of Reception Zurich

The Pictet Group is one of the world’s leading independent wealth and asset managers. The Group is known for its long-term mindset, responsible approach to business and entrepreneurial spirit. Its four business units focus on asset management, alternative advisors, wealth management and asset services. 

Founded in 1805 and headquartered in Geneva, Switzerland, the Group has 30 offices in 19 countries and currently employs more than 5,400 people. The Group is privately held and managed by seven Managing Partners. 

Pictet has had an office in Zurich since 1982 and currently employs more than 200 people there. The Zurich office is located in the Leuenhof, one of the most iconic buildings on the prestigious Bahnhofstrasse.

We are looking for an experienced Head of Reception for the Zurich office to join the Client Experience department of the Pictet Group’s Real Estate & Logistics & Physical Security division.

As Head of Reception for the Zurich office you and your team will be the first point of contact for our international clientele. You will provide a first-class service and maintain absolute discretion. As such, your responsibilities will include:

-    leading a team of five receptionists and a food and beverage coordinator. You will provide guidance, assign training and carry out performance evaluations.

-    overseeing the day-to-day operations of the Reception area, creating a professional and welcoming environment for the Group’s UHNW and institutional clients, for business visitors, as well as our Managing Partners and senior management.

-    overseeing the food and beverage service to our clients and business partners.

-    coordinating and scheduling meeting requests and maintaining the highest level of service to clients. This would include operating a switchboard in German and English

-    working with other departments to ensure seamless coordination and communication across the organisation.

-    helping to organise events for clients.

-    developing and implementing reception policies and procedures to continually enhance the service to clients.

-    handling confidential and sensitive information with the utmost discretion.

-    keeping abreast of industry trends and best practices with regard to reception management.

•    A Bachelor’s degree in Business Administration, Hospitality or a related field.

•    Proven experience in a similar role or in the luxury sector. 

•    Excellent interpersonal and communication skills, with the ability to interact effectively with clients and colleagues at all levels.

•    Excellent organisational and time management abilities with an eye for detail.

•    Problem-solving skills and an ability to handle challenging situations with calm and assurance.

•    A professional and polished demeanour, reflecting the image and values of the Group. 

•    German mother tongue and fluent in English; knowledge of French would be an advantage. 

•    Proficient with Microsoft Office.

•    Strong team player. 

•    Must be resident in Switzerland.

As the successful applicant you will bring your leadership skills to a service-oriented team that will appreciate your motivation, high standards and joined-up thinking. Furthermore, your organisational skills and thoughtful approach will enable you to remain calm, even when you are under pressure.

When selecting new employees and fostering career advancement, Pictet prioritises diversity in gender, background and education, contributing to diversity in thought, opinion and experience.

Start date: TBD

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.