Head of Fit-Out Delivery
Location- Can be based anywhere in Europe
Job Purpose
The Head of Delivery is a critical role within the Fit-Out team and IWG. The role is responsible for managing the process and ensuring we are opening the 1000+ centres a year we have in our pipeline. They will be responsible for managing the team of Project Managers who deliver the centre. These Project Managers have a joint reporting line into the Head of Delivery and the Country Manager. They will also look for opportunities to improve the Fit-Out process, accelerate the opening times and reduce costs.
Key Responsibilities:
- Ensure that the IWG Fit-Out delivery team are following our global processes to open all centres
- Improve and run the Performance Management process for our Project Managers in parallel with Country Management
- Refine the Quality Assurance process and determine the best resources to deliver this
- Manage reporting on all centre openings to ensure the business understands volume, speed and cost by region
- Own and drive improvement in the end to end Fit-Out process
- Ensure all local teams are adhering to the Fit-Out process
- Resolve issues with Country leadership around openings in market
- Implement new concepts and initiatives into the centre opening process
- Provide feedback to the procurement teams on costs in market and highlight challenges
- Establish the refurbishment process for all centres and ensure it is being applied globally
- Track cost information in markets and identify priorities for cost reduction exercises
Experience / required skills:
- Experienced Project Director used to managing a large portfolio of projects
- Experience in leading teams
- Excellent communicator, both written and verbal
- Knowledge of the construction process and opportunities to improve
- Proven ability to enhance and improve processes
- Strong stakeholder management skills to engage with senior stakeholders in the business
- Ability to work cross-functionally across the organisation
- Fluent knowledge of the English language
About IWG
IWG has been at the forefront of flexible working for more than 30 years. With over 4,000 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.
We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.
As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.
Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.
Carbon Neutral Workplaces
IWG’s purpose is to help everyone have a great day at work, while protecting people and the planet. We are proud to supply all our customers with carbon-neutral workplaces, and have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.
Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in 2022, 2023 and 2024. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.
Join us at https://careers.iwgplc.com/home
- Head of Delivery JD.pdf
