General Manager (Inbox)

A better internet, where privacy is the default, is possible. Building this better internet might seem daunting or even unthinkable, but at Proton, this is what we do every day.

Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, Proton Mail, is now the world’s largest encrypted email service. Subsequent Proton products, such as Proton VPN, Proton Calendar, and Proton Drive, give our users full control over how and with whom their data is shared.

Today, Proton makes privacy universally accessible. Journalists from outlets like The Guardian and The New York Times, some of the world’s largest organizations, and people in more than 180 countries have signed up for over 70 million accounts. Our diverse and dynamic team is made up of more than 400 members representing over 40 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.

Join one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies; we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.

Purpose of the role

We are seeking a self-starting and experienced General Manager to lead our Inbox Business Unit. As a GM, you will be accountable for the strategy, the execution and the financial results of the BU. You will play a pivotal role in owning the business growth of our Inbox unit and enable Proton to make our privacy ecosystem mainstream.

You will report to the CEO and manage directly and indirectly cross-functional teams. You will impulse a sense of urgency, velocity, and high-quality delivery across the board.

This role is for you if you are an industry subject matter expert thriving in fast-paced environments, with a proven track record of scaling B2C SaaS products to millions of users.

What you will do

• Grow the business with an extreme sense of ownership and entrepreneurship.
• Develop the Business Unit strategy to achieve our business goals in terms of revenues, ARR and P&L.
• Seek out opportunities for expansion and growth and develop strategies to capture market share.
• Identify and evaluate market opportunities, run competitive analysis and conduct market research.
• Define go-to-market strategies for product launches and feature releases. Collaborate with marketing and growth teams to drive user acquisition, conversion and retention.
• Understand customer needs and pain points, translating them into actionable product improvements.
• Drive the execution of the product roadmap from inception to launch, define product vision and strategy
• Monitor and analyze key performance metrics of the organization, making data-driven decisions to optimize product performance and revenue.
• Manage the financial performance of the Inbox Product Business Unit, including budgeting and forecasting. Oversee day-to-day operations, and ensure cost-effective resource allocation to maximize the quality and velocity of the delivery.
• Align on roadmap priorities with key cross-functional stakeholders, including direct and centralized teams of engineers, growth, product and marketing experts.
• Lead, inspire, mentor and grow a Business Unit across all seniority levels. Impress a culture of ownership and high-velocity delivery across the whole organization.

Job requirements

• Successful B2C SaaS technology experience, either as a General Manager or a CEO, scaling revenues of hundreds of M$ of ARR.
• 10+ years in leadership roles, driving and implementing revenue growth with P&L ownership.
• Strong decision-making skills, making high-judgement decisions at rapid pace.
• Ability to think both strategically and tactically, and to thrive in a fast-paced environment.
• Solid project management skills with successful track record of managing aggressive schedules and limited resources.
• Strategic leader with a highly analytical and data-driven mindset.
• 360° business acumen with expertise in marketing, sales and finance.
• Experience building and managing high-performing teams, with high velocity and talent density.
• Exceptional communication skills to inspire and motivate users and teams across the entire organization. Prior collaboration with a C-suite and boards of directors is needed.
• Sound negotiation and influencing skills.

Why should you join Proton?

• Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us. Proton is free, open source, neutral, independent, and community first, while remaining financially sustainable.
• Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH.
• Join a strong brand - Our encrypted email service - Proton Mail - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.
• Grow with us - We’re one of Europe’s fastest-growing startups, doubling in size every year. Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.
• Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.
• Benefits – these vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours, company events and team building activities.

Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.

To learn more about our privacy policy, please visit https://boards.eu.greenhouse.io/protongdpr.