Field Service Engineer II
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
- Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
- Serve as a focal point for problem resolution assistance to subsidiary or distributor support
- Responsible for editing, writing, and modifying Service and Training manuals and SOPs
- Install, upgrade, repair, and maintain instrument systems in defined territory
- Provide technical support to staff, contractors and customers
- Manage the Service Territory including distributor’s service staff
- Respond to service requests and ensure customer satisfaction
- Manage service parts inventory levels
- Complete all required documentation in service tool (SFDC) same day as service
- Provide timely and accurate reports as requested
- Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
- Maintains routine contact with existing customer base
- Accurately complete expense reports weekly
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
Preferred Educational Background:
- BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
Experiential Background:
- 2-5 years relevant experience
- Must be highly motivated and have strong problem solving ability
- Excellent verbal and written communications skills
- Must have good technical writing abilities
- Must be able to work independently and as a team player
- Computer experience and literacy a must
- Familiarity with field alignments, electrical/electronics, and mechanical systems
- Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
- Travel requirement: 65% depending on geography and customer utili
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