Field Service Engineer (??)
[ Introduction of ZEISS Group & ZEISS Korea ]
The German ZEISS group is a Global Leader in Optical Technology with a 175-year history.
The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.
ZEISS Korea has played a key role in the Korean market for the past 36 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers. The Vision Division, which handles advanced optical
products for consumers, the Medical Device Division, which is more familiar with Smile LASIK, the Microscope Division, which provides optical and electron microscopes, the Semiconductor Division, which provides semiconductor mask products and services, and the Quality Solutions Division, which measures product quality. is growing by collaborating with Korean customers, companies
and research institutes.
[Job Overview]
We are seeking a highly skilled and motivated ZEISS IQS Service Engineer to join our dynamic team. As a ZEISS IQS Service Engineer, you will be responsible for providing technical support, maintenance, and repair services for ZEISS IQS (Industrial Quality Solutions) equipment. Your expertise will play a crucial role in ensuring the seamless operation and performance of our cutting-edge imaging solutions.
Job Title : Field Service Engineer
Location : Changwon (???? ??)
In this role, you will have the opportunity to:
1. Install, configure, and calibrate ZEISS IQS equipment at customer sites, ensuring proper functionality and optimal performance.
2. Conduct comprehensive training sessions for end-users to maximize their proficiency in operating ZEISS IQS systems effectively.
3. Troubleshoot and diagnose equipment issues promptly, employing your strong analytical and problem-solving skills.
4. Collaborate with cross-functional teams to address technical challenges and implement innovative solutions.
5. Perform regular maintenance and preventive servicing to extend the lifespan of ZEISS IQS equipment and minimize downtime.
6. Keep abreast of the latest technological advancements and product updates related to ZEISS IQS offerings.
7. Create and maintain detailed documentation, including service reports and customer interactions.
8. Assist in the development and improvement of service protocols and procedures.
9. Provide exceptional customer service, ensuring client satisfaction and building long-term relationships.
The essential requirements of the job include:
1. Bachelor's degree in Engineering, Electronics, or a related field.
2. Proven experience as a Service Engineer, preferably in the medical or imaging technology industry.
3. In-depth knowledge of ZEISS IQS equipment, software, and imaging solutions.
4. Strong technical acumen and the ability to understand complex technical concepts.
5. Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
6. Proficiency in troubleshooting and resolving technical issues efficiently.
7. Ability to work independently and as part of a team, managing multiple tasks simultaneously.
8. Flexibility for travel to customer sites as required.
9. Demonstrated commitment to continuous learning and professional development.
Your ZEISS Recruiting Team:
JinKyoung Song (???), YuNa Jung (???)