Field Service Engineer
About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What’s the role?
Field Service Engineer is responsible for the installation, preventative maintenance and general upkeep of leading-edge semiconductor manufacturing systems working with our MeRiT ebeam repair,. This position is field based in Santa Clara, and is in particular tied to our Intel semiconductor manufacturing customer.
Sound Interesting?
Here’s what you’ll do:
Troubleshoot complex optical mask making equipment.
Ability to make technically complicated equipment repairs.
Ability to maintain and replace advanced laser systems and perform optical alignment of equipment is required.
Maintain systems to achieve the contractually obligated equipment uptime performance.
Schedule and perform all recommended Preventative Maintenance activities.
Actively participate in meetings with ZEISS and customer teams.
Report all system actions/events and daily activities in field service reports.
Communicate system and site issues to factory level support and follow-up to achieve resolution of customer’s open issues.
Close teamwork and communication with customer including excellent customer relationships.
Do you qualify?
Technical degree (e.g. Bachelor of Engineering or Science) is required or >10 years relevant experience as a substitute
3+ years experience as a field based service engineer – preferably in the semiconductor industry supporting complex optical equipment
Experience working within semiconductor industry.
Experience with FAB cleanroom protocol.
Experience with mask making equipment is preferred.
Working Conditions and Special Demands:
Physical Requirements: Ability to lift 50 lbs, stand for long periods, and stoop, squat, kneel, twist, and lay down for equipment repair.
Travel: Ability to travel, including internationally. Initial training requires 3-6 months at the factory location in Germany. After initial training, anticipate less than 10% travel.
Cleanroom Work: Ability to work long hours inside a semiconductor cleanroom (FAB) and adhere to all customer cleanroom protocols.
Hazardous Work: Working with and around laser systems and potentially hazardous chemicals.
Overtime: Requires overtime, including weekends, as needed.
Manual Dexterity: Ability and dexterity to perform very complex optical alignments and adjustments.
Troubleshooting: Ability to perform technical troubleshooting on complex optical equipment.
Experience: Experience troubleshooting sophisticated hardware and running system software.
Skills: Advanced math skills and the ability to effectively communicate both orally and in written form.
Compensation:
The annual pay range for this position is $115,000 – $140,000.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
Your ZEISS Recruiting Team:
Maria KhalilZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).