Director Implementation

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Director Implementation.

The purpose of the role is to lead the Operating Model build & roll out of Aladdin Investment Operations, supporting Asset servicing, ETD/OTC MO operations, Recs & Cash publication. The Op model requires building team/workflow to support on complex trade capture, data enrichment, life cycle events management as well as control to ensure trade capture completeness, correctness and timeliness, provide governance & oversight. The role holder is expected to support implementation and execution of Aladdin operating model, for day-to-day operations of the Middle Office function and is accountable to the team performance against major key risk indicators (KRIs). The role holder is also expected to contribute to the implementation and execution of our Middle Office front-to-back strategy to support our growth and transformation agenda.

Principal responsibilities:

• Works with Product & Client onboarding for roll out of Aladdin Investment operations model for key clients.
• Leads the implementation of Aladdin Investment operations build out, and provides senior management oversight on its day-to-day operations
• Acts as the control owner and holds accountability on teams’ performance against major KRIs
• Manages escalations and feedbacks from Onboarding, Product, Client Servicing and other support functions
• Partners with the Global Head of SSV Operations to establish a robust and effective control framework
• Collaborates with other downstream operational functions/Product teams supporting Middle Office to ensure a holistic business-align focus
• Ensures compliance to the relevant regulation and timely escalate concerns or breaches when applicable to the respective second line of defence.
• Contributes to the implementation and execution of the EQD front-to back strategy to support our growth and transformation agenda.

Leadership Capabilities: 

Drives Future Focused Strategy

• Sees beyond the ‘day to day’ work and takes a broad strategic view of the business.
• Demonstrates new ways of thinking to improve performance.
• Recognised as a change champion; leads others through change with energy and enthusiasm.
• Identifies and drives opportunities to deliver long term and sustainable profit improvement and client outcomes

Executes for Results

• Constructively challenges to drive outcomes that improve efficiency and/or create growth
• Drives quick decisions based on available data and input

Balances Growth & Risk

• Critically and logically evaluates the costs, risks and benefits of alternatives before making balanced decisions and/or recommendations.
• Works collaborative across functional/ business/ geographic boundaries, sharing ideas and resources to mutual advantage.

Inspires & Role Models

• Inspires and motivates others to achieve their goals and objectives.
• Communicates with impact, clarity and fact.
• Empathetic with a genuine interest in people
• Continually develops their personal capability.

Builds Diverse Teams

• Maintains a working environment that encourages collaboration and teamwork
• Actively develops others
• Makes conscious decisions around diversity within their team and values inclusion

Technical Capabilities:

• Strong product knowledge and throughout understanding on Investment/Middle Office Operations.
• Sharp business and commercial acumen with strong analytical skill and critical thinking
• Ability to identify, manage and mitigate risk effectively; solid understanding on the regulatory landscape applicable to derivatives products
• Strong communication skill and ability to connect various business stakeholder groups
• Excellent leader who exhibits robust judgment, decision making and is resilient to change
• Strong problem solving capability, able to multi-task well under pressure and in times of ambiguity.
• Preferably experience or Knowledge of Aladdin