CX & Digital Manager (f/m/d)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com 

What this position is about - Purpose:
As part of the CX & Digital team, the role is a leading part of JTI Switzerland Digital ecosystem (eCommerce, Websites, eCRM and More) with the aim to engage consumers, deliver the best online experience through the available touchpoints and build leading brands. The key objective is to increase loyalty, advocacy and sales through the relevant channels. 

What will you do - Responsibilities:

Digital Ecosystem management:

• Full responsibility for developing, maintaining and leveraging the digital ecosystem to engage consumers better in relationship with IT departments and selected agencies
• New engagement channels, touchpoints & mechanics scouting and assessment

Digital campaign management:

• Communication & activation strategy/mechanism definition and execution
• Ensure execution consistency between on/offline touchpoints by liaising with all team members
• Campaign content & assets creation, agency management
• Campaign measurement & post analysis

eCRM management: 

• Leading eCRM capability, defining engagement strategy and roadmap as well as overseeing the optimization of lifetime value, retention, churn, loyalty and advocacy programs and models
• Analytics and reporting framework optimization

Who are we looking for - Requirements: 

• University degree in Marketing, Economics, Business Administration or similar
• Solid experience in Marketing, Sales and Digital 
• Knowledge of Adobe or Salesforce is an advantage
• Affinity to digital technologies and consumer-centric thinking 
• Team player & fast learner
• Excellent command of written and spoken English and German, French is a plus

What do we offer:

• The flexibility to shape your work schedule and work location: We build on flexible working time models, including a home office and a brand-new office environment
• Your well-being is our priority: We engage in various programs and activities supporting our employee’s well-being
• A versatile & dynamic job with a leading Top Employer in Switzerland
• A family-like corporate culture combined with the development opportunities of an international corporation
• Extensive additional benefits such as a company pension plan, sports programs/classes, gym, supported meal plans and much more

Are you passionate about this vacancy? Or know someone who is interested in this position? We look forward to receiving your application!

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.