Digital Customer Service Assistant // Johnson & Johnson
Johnson & Johnson AG is a leader in MedTech.
We care for the world... starting with the individual. This guiding principle encourages and unites the people at Johnson & Johnson. The culture of caring is at the heart of our corporate philosophy, which is anchored in our Credo.
Do you want to be part of this family?
We, Johnson & Johnson AG MedTech, are recruiting for a Digital Customer Service Assistant, located in Zuchwil, Switzerland.
In this role, you will belong to the Digital & Innovation Team of the Customer Service Switzerland and will ensure an excellent service for external as well as internal customers. You understand the customer as a partner and work on
the vision of Customer Service Excellence. Take the chance to drive our digital transformation!
Key responsibilities
- We set the focus mainly on our orders received on electronic data interchange (EDI) channels
- We trouble shoot orders on EDI channels by identifying source of errors
- Together, we support the implementation of digital projects in Customer Service
- Build believing relationships with our existing customers and help onboard them on digital order channels
- The collaboration in the digital transformation of internal as well as external entities is key to our team
- Collaborate exchange with internal entities (Commercial, Supply Chain and Data Analyst) to support a flawless end-to-end process
- General administrative activities
Who we are looking for:
We expect a basic commercial training and a further education in the digital environment.
Required Experiences and Skills:
- Ability to prioritize customer centric action and thinking to improve satisfaction
- Very good knowledge of Excel
- Initial experience in the digitization of processes to streamline the ongoing efforts of the team
- Careful work, flexibility, ability to work under pressure
- Proficiency in German and fluent in English
Additional skills:
- Knowledge of SAP is desirable
- Familiarity in healthcare is a plus
- Experience in data analysis is an advantage
- French and Italian are an asset
This job based in Zuchwil, Switzerland will initially be limited to 12 months. If you are interested in working for a global leading health care company in a challenging role, then send us your application in English today. Or give us a call if you have any questions!
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age,national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Lieu de travail
Luzernstrasse 21
4528 Zuchwil
