Data Analyst

Position Title: Data Analyst

Location: India Pune/ Remote

Job Profile: Data Analyst PN-1

FLSA Status:

Department: CTO- Systems

About GTT:

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.

Role Summary:

As a GTT Data Analyst, you will be part of a dynamic environment helping internal and external clients solve complex business problems with insight data analysis by partnering with internal and external clients to evaluate the business needs with respect to GTT’s strategy and goals.  We seek someone who genuinely enjoys connecting with people, developing a strong relationship with data owners to positively influence their journey in adopting and adhering to data governance policies and procedures.

We have a fun, remote-first culture that celebrates individual differences.  We believe in and are committed to creating a diverse, equitable, and inclusive workplace. We value those who embrace adventure, subscribe to life-long learning, and take ownership and pride in their work.  In our professional-yet-relaxed environment, we want everyone to enjoy what they do, seek balance outside of work, and lean into an entrepreneurial mindset to help us and our clients grow in their analytics capabilities.

Job Scope:

This role will collaborate with other developers, data architects, and business and data analysts to ensure data quality and consistency across reporting solutions.

Duties and Responsibilities:

As a GTT Data Analyst, your responsibilities may include:

• Interpret data, analyze results using statistical techniques and providing ongoing reports.
• Strong analytical, problem solving and quantitative analysis skills using structured and unstructured data.
• Follows an agile methodology for all standard SDLC phases that includes but not limited to:
  • Validation of performance metrics requirements
  • Creation of Epics/User Stories/Tasks
  • Testing – Integration, load, and stress test
  • Deployment publication internally and externally
• Work with stakeholders to prioritize data and information needs across all projects.
• Support requirements gathering and note-taking during client interactions - including new data insights requests and ongoing client project check-ins.
• Define/translate business requirements into system/technical requirements.
• Identify trends within the data and identify types of data needed to track.
• Perform data analysis to assess the quality and meaning of data.
• Identify trends within the data and identify types of data needed to track.
• Establish GTT’s best practices for data owners to understand and utilize the data self-serve source functionality.
• Work closely with the Data Architects and Data Engineers on implementation designs and data acquisition strategies for an optimal data design.
• Support interactive Power BI training programs focused on reporting tool proficiency, data visualization best practices, and end-user data training and enablement.
• Work with management to ensure data governance policies continue to expand in adoption.
• Works closely with data owners on data lineage and data dictionary

Required Experience/Qualifications:

• 3+ years of professional experience in building dashboards, data visualization tools such as Power BI
• Full understanding of the processes of data quality, data cleansing, and data transformation.
• Experience designing and developing scripts using Python.
• Experience in agile sprint process.
• Strong knowledge of Power BI architecture, applying business rules and data validations.
• Experience in end-to-end implementation of Business Intelligence (BI) reports & dashboards.
• Comfortable in manipulating and analyzing complex, high-volume, high-dimensionality data from varying sources.
• Strong analytical, problem solving and quantitative analysis skills using structured and unstructured data.
• Ability to write complicated yet efficient PSQL and SQL queries and stored procedures.
• Ability to effectively interact with, present information to, and respond to questions from all levels of the organization and partners.
• Ability to communicate complex analysis in a clear, precise, and actionable manner.
• Comfortable with ambiguity, creative thinking, and leading change.
• Knowledge of ETL concepts and experience in working with ETL tools
• Familiarity with data warehousing concepts
• A mentoring mindset and comfort engaging and training less experienced colleagues.
• High attention to detail & forward thinking
• Ability to work individually or within a team in a fast-paced environment

Hours/Travel/Shift: 5 PM IST to 2:00 AM IST

Core Competencies

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
• Producing Results: Understanding of the criticality of getting things done despite current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
• Business Intelligence: Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.
• Problem Management Process (TCS): Knowledge of the problem management process; ability to follow through a problem management process and bring a reported problem to a successful resolution.
• Service Request Management Process (TCS): Knowledge of the principles and methodology of customer request management; ability to apply the processes, activities and tools associated with managing customer requests.
• Cost-Benefit Analysis: Knowledge of the principles and tools used in cost-benefit analysis; ability to analyze the purpose and scope of a producer, product, process, or project in terms of cost and benefits.
• Modeling: Data, Process, Events, Objects: Knowledge of data, process, and events; ability to use tools and techniques for analyzing and documenting logical relationships among data, processes, or events.
• Modeling: Use Case: Knowledge of the processes and techniques used to identify, clarify, and organize system requirements; ability to utilize use case modeling, define and document business requirements and application scenarios.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.