Customer Service/ Sales Support wanted in Zürich

For our client, an American company based in Switzerland, we are looking for an Customer Service/ Sales Support (m/f) with immediate effect. The company is active in the areas of sales and services for cable infrastructure, electrical components and safety systems. The company employs around 18,000 people worldwide and has a turnover of around 17 billion US.  For this position, German and English are a must. The place of work is in 8604 Volketswil.

If you are interested, please send me your certificates and diplomas by e-mail as soon as possible. Please note that only complete dossiers can be considered for the application process! You can address the documents directly to me: Write an email.

For this position, it is imperative that you have a very good command of written and spoken German as well as English. Otherwise your application will not be considered.

• Ability to articulate from the company “Blue book philosophy”
  Be able to articulate from the company core values and Strategy
  Ability to discuss our different solutions, SCS and how to use the information in the job
• Be able to articulate the in-country Strategy
• Have a P3+ plan and understand how to avoid profit leaks
• Build strong relationship with internal organization & ability to articulate what the different division do and when to use these people
  (e.g.: Operations, Credit, BMG, Inventory Management, SCS, etc…)
• Understand from the company business and value add with our strategic partners
  (e.g.: Commscope, Corning, Panduit, Axis, etc.)
• Active monitoring of marketing campaigns, promo’s central team

• Managing/ assist with all incoming calls
• Daily communication / collaboration with all IS& TL is key to our success
• Providing service excellence means communicating strongly with the clients and update them on the process from order entry to delivery / e.g. backorder due dates, returns and open payments (DTS)
• Provide Superior level of Service and value add to our clients/ Managing all aspects of customers’ accounts including:
  – Order entry
  – Order acknowledgments
  – BO Management and follow up on vendor due dates
  – Returns
  – Credit support (DTS)
  – Claiming / increase usage of Trakker
  – Updating vendor SPR
  – Communicate with vendors re orders of our clients
  – Maintaining contracts
  – Digitalization / demo and support
  – Marketing support
  – Monitoring of weekly Synergy progress for TL
  – Effectively manage all office duties, including office supplies
• P3 plans updates for own customers
• Send regularly vendor COGS
• Support TL with exception report and low GP file
• Continually obtaining and developing personal knowledge of key products/ solutions and services to ensure up to date information is provided to customers when necessary

• Be aligned with our Business process and tools
• The use of Outlook / Teams – All calls/ main activities should be notified on Outlook agenda
• Increase the usage of Trakker when entering orders and usage of digital tools to increase efficiency at sales desk and claim orders through BMG after booking one-time shipments
• Understand how and when to use the RA procedure – RA’s maximum 30 days open
• Know how to work with Wire-IAP, Power BI reports Backorder report/ P3+ plan/Synergy plan/P3+Dashboard/Excess & Expro report
• Understand how to use CORE – Pipeline and make use of it
• Know the different vendor Registrations processes and how to use it
• Work with the quote follow up system
• As Sales and sales support: understand reporting structure, estimates, forecasting including keeping track with a worksheet

• Meet and exceed plan targets
  • Clear understanding of their organization and how they operate in the market/ account penetration
  • Identify how we can broaden our product portfolio / vendors within these accounts and on projects
  • Identify how we can increase SCS position, thus margin (add value to the customer and get paid for your value)
  • Weekly review with TL on all open quotes to determine next actions/steps
  • Bi-Weekly review with TL on all backorders to determine next actions/steps
• Provide service excellence according to tiering model
• Pro-active making outgoing calls
• Price correctly taking into account cost of financing, freight, fx-rates, intercompany and other potential profit leaks
  • Understand and monitors competitors pricing
  • Look for customer and vendor commitments when quoting projects
• Manage all admin tasks timely and effectively
  • Core, Credit, Freight, RA, DTS etc.
• Effectively leverage Wesco/ Anixter resources
  • Strong collaboration with OS= key
• Give booking commitment / estimate billings weekly