CUSTOMER SERVICE MANAGER Suzhou branch HSBC China
Wealth & Personal Banking
In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking an experienced professional to join our team.
In this role, you will:
• Manage counter operations to ensure compliance with regulation and internal procedures
• Maintain counter transaction standards and efficiency
• Assist Branch OPP DM on counter related matters
• Deliver quality customer service with continuous improvement and minimum complaints
• Enhance service & sales culture among Counter Services Team
• Achieve Premier/Advance customer number with quality referrals
• Develop a well-trained and motivated counter team
• Establish a database of all job-related knowledge and regulation
• Guide counter team members through further career development
• Protect the bank’s interest and provide overall administrative support to sub-branch
• Be suspicious of money laundry activities and act accordingly on prevention or remedy
