Customer Relations Assistant

We are IKEA Belfast, and we are pleased to meet you! We are excited to be looking to welcome co-workers to join our amazing Customer Relations team in Belfast.

Expected starting Date: 26th October 2024

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit you and your family's everyday needs.

WHAT WE OFFER
• £12.00 basic hourly rate
• Living Wage Foundation Employer
• Flexible working

• Part time contracts: Between 12 and 20 hours per week, working 3/5 days over 7, including evenings and weekends. We are particularly looking for cover for daytime between 11am and 6pm and weekends.

We operate 7 days a week to meet the shopping needs of our customers so this role may require availability to work during the day, evenings, and weekends – but we can discuss this further with you at interview and we always strive to meet the needs of our co-workers whilst meeting the needs of the business. We offer permanent contracts, advanced scheduling & regular weekends off.

WHAT YOU'LL NEED TO HAVE

We are looking for co-workers who strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. If this sounds like you, we can't wait to meet you.

The ideal candidate will have a passion for working in a team and learning something new.

WHAT YOU'LL BE DOING DAY TO DAY

This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, assisting customers and providing great customer service.

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Meeting and greeting our customers, assisting customers at the checkouts and returns desk.
• Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
• You provide an exceptional shopping experience for our customers in a busy retail environment.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, shortlisted candidates will be asked to record answer to a few short questions.
Third step, if successful at the second stage you will be invited to an interview with one of our hiring managers.

Come see the wonderful workday, where we create a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email me at Write an email and I will be happy to help!